Telecare Support Specialist (2-Year Contract)

BGC Group Pte Ltd; Singapore; On-site; SGD 28,000 - 39,000; Full time

Job summary

BGC Group Pte Ltd in Singapore is actively recruiting for a Telecare Support role to deliver 24/7 wellbeing and care coordination services to clients in the community. The role requires rotating 12-hour shifts (days/nights) and an acceptable diploma; there are allowances due to the nature of the work, with initial on-boarding training scheduled.

Based at Tampines Plaza 2, successful candidates will maintain accurate records, coordinate with healthcare providers, and support seniors with

Qualifications

• Minimum Diploma in any discipline, or GCE N-Level
• Experience in contact centre operations or eldercare advantageous
• Willing to work rotating 12-hour shifts, including weekends and public holidays
• Strong communication and interpersonal skills with seniors
• Able to multitask and maintain accurate documentation
• Team player with a positive attitude and responsibility

Responsibilities

• Provide 24/7 telecare support via inbound/outbound calls
• Conduct wellbeing check-ins and follow-ups
• Refer clients to community resources and healthcare services
• Coordinate health and social care with providers
• Facilitate referrals to professionals and services
• Escalate complex cases to senior coordinators
• Maintain accurate client care plans and records
• Ensure service quality and adhere to call-handling standards
• Keep abandonment rates low and manage multiple tasks
• Perform ad-hoc duties as assigned

Skills

Communication skills

Interpersonal skills

Problem solving

Multitasking

Team player

Education

Diploma or N-Level

Job description

BGC Group Pte Ltd in Singapore is actively recruiting for a Telecare Support role to deliver 24/7 wellbeing and care coordination services to clients in the community. The role requires rotating 12-hour shifts (days/nights) and an acceptable diploma; there are allowances due to the nature of the work, with initial on-boarding training scheduled.

Based at Tampines Plaza 2, successful candidates will maintain accurate records, coordinate with healthcare providers, and support seniors with