24/7 Telecare & Care Coordinator

BGC Group Pte Ltd; Singapore; On-site; SGD 28,000 - 39,000; Full time

Benefits offered by this job

Additional allowances

Job summary

BGC Group Pte Ltd is hiring for Telecare Support & Care Coordination roles in Singapore. The position requires a minimum Diploma or GCE N-Level, with experience in contact centres or healthcare being an advantage.

The role involves 24/7 telecare, care coordination with health professionals, and thorough client documentation. Rotating 12-hour shifts, including weekends and public holidays, are required. Initial training provided at Tampines Plaza 2.

Qualifications

• Minimum Diploma in any discipline or GCE N-Level qualifications.
• Experience in contact centre operations, customer service, eldercare, healthcare, or social care is advantageous.
• Willing and able to work rotating 12-hour shifts, including mornings and nights, weekends and public holidays.
• Strong communication and interpersonal skills to engage empathetically and professionally with seniors and clients.
• Able to multitask and maintain accurate documentation in a fast-paced environment.

Responsibilities

• Provide 24/7 telecare support via incoming and outgoing calls per protocols.
• Conduct wellbeing check-ins and follow-up calls to maintain relationships.
• Identify health and social care needs and refer to appropriate services.
• Coordinate with primary care providers and community partners.
• Facilitate referrals to healthcare professionals and social services.
• Escalate complex or urgent cases to senior coordinators or professionals.

Skills

Communication skills

Empathy

Problem solving

Team player

Multitasking

Education

Diploma in any discipline

GCE N-Level

Job description

BGC Group Pte Ltd is hiring for Telecare Support & Care Coordination roles in Singapore. The position requires a minimum Diploma or GCE N-Level, with experience in contact centres or healthcare being an advantage.

The role involves 24/7 telecare, care coordination with health professionals, and thorough client documentation. Rotating 12-hour shifts, including weekends and public holidays, are required. Initial training provided at Tampines Plaza 2.