Tele-Triage Nurse Leader & Mentor

Woodlands Health; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Woodlands Health in Singapore seeks an experienced Senior Staff Nurse to provide clinical telephone triage and nursing advice to the community. You will assess callers with acute and non‑acute concerns, guide them to appropriate care, and support early intervention through NurseFirst.

The role involves leading and mentoring junior nurses, contributing to service quality, and participating in continuous improvement of tele‑triage services.

Qualifications

• Nursing diploma or degree recognized by SNB.
• Advanced Diploma and/or Degree preferred for senior roles.
• BCLS + AED certification required.
• Completion of a recognized Telephone Triage course.

Responsibilities

• Identify reasons for telephone encounters and direct callers to appropriate care sites.
• Collect and assess medical history via structured telephone assessment.
• Apply clinical reasoning to determine urgency and disposition.
• Provide clear, evidence-based clinical advice and first-aid guidance.
• Ensure calls are documented and followed up per service standards.
• Facilitate transfer of clinical information between NurseFirst and care providers.

Skills

Clinical judgement

Communication

Teamwork

Multitasking

Calm under pressure

Multilingual

Education

Diploma in Nursing (SNB)

Advanced Diploma or Nursing Degree

BCLS + AED certification

Telephone Triage course

Tools

SBAR communication

Telephone triage software

IT systems proficiency

Job description

Woodlands Health in Singapore seeks an experienced Senior Staff Nurse to provide clinical telephone triage and nursing advice to the community. You will assess callers with acute and non‑acute concerns, guide them to appropriate care, and support early intervention through NurseFirst.

The role involves leading and mentoring junior nurses, contributing to service quality, and participating in continuous improvement of tele‑triage services.