Tele-Triage Nurse Clinician - Emergency Dispatch

WSH Experts Pte Ltd; Singapore; On-site; SGD 36,000 - 51,000; Full time

Job summary

WSH Experts Pte Ltd in Singapore seeks a qualified Professional to perform telephone triage for emergency medical calls and provide on-call medical guidance. The role involves supporting complex calls, offering pre-arrival instructions, and using video tools for patient assessment.

Candidates should have a paramedicine or nursing background with SNB registration or Level 3 Paramedic certification, plus strong communication and computer skills for timely clinical decisions under pressure.

Qualifications

• Polytechnic Diploma or higher, Higher NITEC in Paramedicine & Emergency Care, or IB.
• 2 years nursing experience with Singapore Nursing Board registration, or Level 3 Paramedic certification.
• Good communication and computer skills; ability to make timely clinical decisions under pressure.

Responsibilities

• Assess emergency medical calls and provide telephone triage and medical advice using approved protocols.
• Support complex medical calls and provide pre-arrival instructions.
• Use video communication systems to support patient assessment.
• Review call recordings, conduct case audits and maintain accurate records.
• Support medical training and improvements to clinical protocols.

Skills

Communication skills

Computer skills

Clinical decision-making

Education

Paramedicine & Emergency Care qualification

Nursing registration (SNB)

Job description

WSH Experts Pte Ltd in Singapore seeks a qualified Professional to perform telephone triage for emergency medical calls and provide on-call medical guidance. The role involves supporting complex calls, offering pre-arrival instructions, and using video tools for patient assessment.

Candidates should have a paramedicine or nursing background with SNB registration or Level 3 Paramedic certification, plus strong communication and computer skills for timely clinical decisions under pressure.