Senior Tele-Triage Nurse & Mentor

Woodlands Hospital; Singapore; On-site; SGD 47,000 - 69,000; Full time

Job summary

Woodlands Hospital is seeking a Senior Staff Nurse to join the pre-hospital healthcare team, delivering high standards of telephone triage and nursing care to callers with acute and non-acute complaints.

You will supervise and mentor junior nurses, guiding clinical assessment, triage decisions, and care coordination with other professionals to ensure patient safety, timely referrals, and ongoing service improvement. Mandarin fluency is required.

Qualifications

• Registered Nurse with Singapore Nursing Board.
• Diploma or Degree in Nursing.
• Experience in Emergency Department (ED) and/or triage nursing is highly preferred.
• Able to converse effectively in Mandarin.
• Strong clinical assessment and decision-making skills.
• Excellent communication and interpersonal skills.
• Ability to work independently in a fast-paced environment.
• Comfortable using tele-triage systems and electronic documentation platforms.
• Strong commitment to patient safety and service excellence.

Responsibilities

• Conduct comprehensive telephone assessments to determine patients' clinical needs and urgency of care.
• Utilize approved clinical protocols, decision support tools, and nursing judgement to triage patients appropriately.
• Identify urgent and emergency conditions requiring immediate medical attention.
• Provide evidence-based health advice, education, and self-care recommendations to callers.
• Direct patients to the most appropriate care setting and facilitate timely referrals where necessary.
• Ensure all calls are managed and followed up in accordance with service standards.
• Facilitate seamless communication and transfer of clinical information between NurseFirst and healthcare providers.
• Collaborate closely with healthcare professionals and relevant stakeholders to support patient care.
• Escalate complex or high-risk cases appropriately.
• Maintain clear, accurate, and timely documentation of all patient interactions.
• Ensure compliance with institutional policies, clinical guidelines, and nursing standards.
• Demonstrate professional communication, including the use of SBAR when escalating patient concerns.
• Participate in quality improvement initiatives and service audits to enhance patient outcomes and service effectiveness.
• Maintain professional competency through continuous learning and development.
• Keep updated on clinical best practices, triage protocols, and service guidelines.
• Participate actively in departmental training and quality improvement activities.

Skills

Clinical assessment

Communication

Independence

Mandarin fluency

Tele-triage software

Education

Diploma or Degree in Nursing

Nursing registration (SNB)

Tools

Electronic documentation platforms

Tele-triage systems

Job description

Woodlands Hospital is seeking a Senior Staff Nurse to join the pre-hospital healthcare team, delivering high standards of telephone triage and nursing care to callers with acute and non-acute complaints.

You will supervise and mentor junior nurses, guiding clinical assessment, triage decisions, and care coordination with other professionals to ensure patient safety, timely referrals, and ongoing service improvement. Mandarin fluency is required.