Technology Support III - Merchant Services

Testing Site - JPMC; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Testing Site - JPMC is seeking a Technology Support III to ensure the stability and performance of production application flows across Merchant Services. You will troubleshoot incidents, monitor environments, and coordinate with stakeholders to maintain seamless operations.

The role emphasizes observability, batch scheduling, and control of on-prem and cloud-based infrastructure. Strong communication and ITIL-aligned practices are essential.

Qualifications

• Bachelor’s degree in Computer Science or related field.
• 3+ years of experience troubleshooting, resolving, and maintaining IT services.
• Hands-on experience with Stratus and/or Tandem systems.
• Experience with cloud platforms (AWS/Azure/Google Cloud).
• Hands-on experience with batch scheduling tools (Autosys, Control-M).
• Hands-on experience with observability and log analytics tools (Geneos, Netcool, Splunk, OpenSearch).
• Experience with databases such as SQL or Oracle.
• Excellent verbal and written communication skills; strong interpersonal abilities.
• Knowledge of ITIL framework and operations in large-scale environments.
• Exposure to both on-premises and public cloud environments.

Responsibilities

• Analyze and troubleshoot production application flows for end-to-end service delivery.
• Monitor production environments for anomalies using observability tools.
• Assist in escalation and communication of issues to stakeholders.
• Improve operational stability via incident and change management.
• Identify trends and support management of incidents, problems, and changes across full-stack systems.

Skills

Production troubleshooting

Production monitoring

Cloud platforms (AWS/Azure/GCP)

Batch scheduling tools

Database (SQL/Oracle)

Observability tools

Log analytics

ITIL knowledge

Communication skills

Hybrid on-prem/cloud knowledge

Education

Bachelor’s degree in CS/related field

Tools

Stratus

Tandem

Autosys

Control-M

Geneos

Netcool

Splunk

OpenSearch

SQL

Oracle

Job description

Description

Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation.

As a Technology Support III team member in Merchant Services, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.

Job responsibilities

• Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm
• Monitor production environments for anomalies and address issues utilizing standard observability tools
• Assist in the escalation and communication of issues and solutions to the business and technology stakeholders
• Improve operational stability and availability through participation in incident and change management
• Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills

• Bachelor’s Degree in Computer Science, Cybersecurity, Data Science, or related disciplines
• 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Proficiency and hands‑on expertise with systems such as Stratus and/or Tandem is required
• Proficiency with one or more cloud platforms (AWS, Azure, or Google Cloud).
• Hands‑on experience with batch scheduling tools (e.g., Autosys, Control‑M).
• Hands‑on experience in monitoring tools (e.g., Geneos, Netcool) and log analytics tools (e.g., Splunk, OpenSearch) is required.
• Hands‑on experience with databases such as SQL or Oracle (or comparable RDBMS).
• Excellent verbal and written communication skills with strong interpersonal abilities.
• Demonstrated knowledge of applications or infrastructure in a large‑scale technology environment both on premises and public cloud
• Experience in observability and monitoring tools and techniques
• Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework

Preferred qualifications, capabilities, and skills

• Experience with one or more general purpose programming languages and/or automation scripting (Unix/Linux and/Python)
• Ability to multitask in fast‑paced environments; end‑customer handling
• Knowledge or experience in retail payments (cards, loans, digital, e‑commerce)