Technology Support III, Payments Technology

Testing Site - JPMC; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

Testing Site - JPMC in Singapore seeks a Technology Support III within Commercial and Investment Banking Payments Technology to ensure operational stability, availability and performance of production application flows. You will troubleshoot, maintain, monitor, escalate and resolve service interruptions across internal and externally developed systems.

You will work with observability tools (Grafana, Datadog, Dynatrace, Geneos) and cloud/on-prem environments, applying ITIL practices, scripting

Qualifications

• Bachelor's degree in Computer Science or equivalent.
• 3+ years of experience troubleshooting, resolving, and maintaining IT services.
• Experience with on-premises and public cloud environments.
• Experience in observability and monitoring tools.
• Familiarity with ITIL processes.
• Technical skills in Unix/Linux, Shell scripting, PowerShell, Python, Oracle/SQL, Cassandra; monitoring/telemetry tools and messaging (Kafka, MQ).

Responsibilities

• Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
• Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability
• Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
• Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
• Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Skills

Observability tools

Unix/Linux

Shell scripting

Python

Oracle/SQL

Kafka/MQ

Education

Bachelor's Degree in Computer Science or equivalent

Tools

ITRS Geneos

Grafana

Datadog

Dynatrace

Job description

Job responsibilities

• Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
• Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability
• Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
• Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
• Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills

• Bachelor's Degree in Computer Science or equivalent
• Formal training or certification on software engineering concepts and 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Experience in observability and monitoring tools and techniques
• Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
• Possess technical skillset in Unix / Linux technologies, Shell scripting, PowerShell, Python, Oracle / SQL, Cassandra, monitoring, telemetry/ Observability tools (ITRS Geneos/ Grafana/ Datadog/ Dynatrace) and messaging frameworks (Kafka, MQ)

Preferred qualifications, capabilities, and skills

• Experience with one or more general purpose programming languages and/or automation scripting
• Possess good working understanding of public cloud with AWS Certification as a plus.
• Experience working in banking and payment domain: High and low value payment, SWIFT, Real time payment, collection, cheque clearing, tax payment, partner bank system
• Collaborate well and possess the ability to foster relationships effectively with diverse groups across geographies
• Ability to multi-task, handling complex requirements and is adaptable

Note:This is a shift role,including regular weekend rotations.

Propel operational success with your expertise in technology support and a commitment to continuous improvement.

As a Technology Support III in Commercial and Investment Banking (CIB) Technology- Payments Technology team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalation, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.