Consumer, Retail Channels, Cards Tech Principal Specialist SG

CIMB Singapore; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

CIMB Singapore is seeking a seasoned IT professional to provide level 2 support for consumer banking applications including ATM, eStatements and digital platforms. The role involves diagnosing issues, escalating to Tech Head or vendors, and following IT Incident Management SOP to resolve tickets swiftly.

The incumbent will perform regular health checks, assist with patches and testing, and coordinate end-to-end enhancements with project delivery.

Qualifications

• Bachelor degree in IT, Computer Science or related fields.
• Any professional certificate such as ITIL or middleware certification is good to have.
• Min. 5 years in the same role/capacity in Application Management, preferably in banking sector.
• Knowledge in application management and SDLC, ITIL/COBIT processes in a banking environment.
• Experience in support and troubleshooting for Production and UAT/SIT (coordination and hands-on).
• Good sense of new technologies landscape.
• Good communication skill and ability to present technical proposals to stakeholders.
• Understanding of application infrastructures including hardware, storage, network, databases.
• Experience in AWS, Microservices, API Gateway, IBM WebSphere, JBOSS, Apache Web Server, Tomcat, WebLogic; AIX/Linux/Windows; web/mobile development knowledge.

Responsibilities

• Provide level 2 support for consumer banking applications issues (ATM, eStatements, Digital Acquisition platforms).
• Attend to system alerts, perform diagnostics, and escalate to Tech Head/vendor when necessary.
• Follow IT Incident Management SOP to track and resolve tickets raised by users.
• Conduct regular health checks on consumer banking applications and assist in patches, updates, and testing.
• Lead end-to-end delivery for enhancements to Consumer applications and coordinate with Project Delivery manager.
• Support other Consumer applications projects within the portfolio and collaborate with vendors on analysis and design of solutions.
• Coordinate testing (SIT/UAT), manage timelines, and ensure on-time delivery with minimal business disruption.
• Assist bank users with troubleshooting and testing fixes before deployment; document recurring issues in Confluence.

Skills

Level 2 support

Incident management

Communication skills

Stakeholder presentation

Education

Bachelor degree in IT/CS or related

Tools

Confluence

AWS

IBM WebSphere

JBOSS

Apache Tomcat

Oracle/DB

Job description

JOB DESCRIPTION

• Provide level 2 support for consumer banking applications issues, for Consumer applications (such as ATM, eStatements, Digital Acquisition platforms - Personal Loan, Premium Financing, eMortgage)
• Attend to system alerts, perform diagnostics, and timely escalates the issues to Tech Head and / or vendor (when necessary)
• Follow IT Incident Management SOP, to track and resolve the tickets raised by users

Responsibilities

JOB DESCRIPTION

Technical Support and Incident Management

• Provide level 2 support for consumer banking applications issues, for Consumer applications (such as ATM, eStatements, Digital Acquisition platforms - Personal Loan, Premium Financing, eMortgage)
• Attend to system alerts, perform diagnostics, and timely escalates the issues to Tech Head and / or vendor (when necessary)
• Follow IT Incident Management SOP, to track and resolve the tickets raised by users

System Maintenance

• Conduct regular health check on Consumer Banking applications, including resource utilization and scheduled tasks completion status.
• Assist in applying patches, updates and fixes. Perform verification in testing environment pior to the implementation in production environment.
• Conduct post implementation verification after deployment of changes to production environment.

Project Delivery & Enhancements

• Lead end‑to‑end delivery for enhancement for Consumer applications enhancement, and work close with Project Delivery manager to deliver projects for Consumer applications.
• Support other projects which involved Consumer applications within the portfolio.
• Work closely with vendor to drive the analysis of business requirements, design technical solutions, and work with vendor to develop the enhancements for Consumer Banking applications.
• Coordinate testing (SIT/UAT), manage timelines, and ensure on‑time delivery with no / minimal disruption to business operations

User & Application Support

• Assist bank users with Consumer application troubleshooting.
• Support end‑users in testing and validating fixes before deployment to production.
• Document recurring issues and contribute to knowledge base articles in Confluence.

Change & Release Support

• Assist in testing system changes, upgrades and parameters update.
• Follow IT Change Management SOP to ensure compliance and minimize disruption due from change.
• Validate / engage business users for post-implementation of functionality and fixes of reported issues

Compliance & Security

• Assist in audit preparations by providing the artefacts requested by the relevant parties.
• Report security vulnerabilities or suspicious activities promptly.

Requirements

• Bachelor degree in IT, Computer Science or related fields
• Any professional certificate whether as business analyst/ architect/ technical like ITIL, middleware certification is good to have
• Min. 5 years in the same role/capacity in Application Management, preferably in banking sector
• Knowledge in application management and SDLC, ITIL/COBIT processes in a banking environment
• Experience in support and troubleshooting for Production and UAT/SIT (coordination and hands‑on)
• Good sense in new technologies landscape
• Good communication skill and ability to present technical proposals to stakeholders
• Understanding of application infrastructures including hardware, storage, network, databases
• Experienced in any of the following areas will have added advantage
  • AWS and related technologies
  • Microservices, API Gateway
  • IBM WebSphere Application Server, IBM HTTP Server, JBOSS, Apache Web Server, Apache Tomcat, WebLogic Application Server
  • AIX, Linux and Windows
  • Web development technology knowledge in areas like HTML, JavaScript, CSS, jQuery, Backbone.js
  • Mobile App developments knowledge in iOS and Android