Technology, Digitalisation and Data

SG Enable; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

SG Enable seeks an IT Administration professional to manage IT service delivery and helpdesk operations across applications and infrastructure. The role includes handling IT invoice processing, procurement administration, and laptop refresh projects, plus staff onboarding and offboarding.

You will review IT policies, perform user access reviews, monitor helpdesk queues, and support system upgrades and migrations. Strong problem-solving and independent work attitude are essential.

Qualifications

• Diploma / Degree in Computer Science, Information Management, or related discipline with 2 to 5 years of relevant experience in helpdesk operations, IT administration and IT procurement.
• Experience with IT service management tools, ticketing systems, procurement processes, invoice tracking or reporting tools is advantageous.
• Experience in maintaining service records, preparing operational reports, tracking procurement or invoice status.
• Familiar with common IT infrastructure, end-user computing, application support and service desk environments.
• Experience in supporting or coordinating support for both infrastructure and application systems, including incident follow-up, escalation, vendor coordination and user communication.
• Strong problem-solving skills, with the ability to analyse operational issues, identify process gaps, follow up on procurement or invoice matters and recommend practical improvements.
• Strong analytical and technical skills
• Able to work with minimal supervision
• Flexible and able to deal effectively with support matters, procurement timelines and unanticipated operational issues
• Have a keen-to-learn work attitude

Responsibilities

• Review and update IT policies and SOPs to stay current and aligned with organisational requirements.
• Review periodic user access and ensure proper assignment, review, and revocation of accounts in line with security requirements.
• Monitor helpdesk queues, service calls, recurring issues and provide resolutions for both application and infrastructure issues.
• Manage priorities and schedules to ensure timely completion of helpdesk operations, invoicing, procurement, policy reviews.
• Support system upgrades, patching and migration projects for TDD.
• Oversee helpdesk tickets and fault calls with timely responses and proper escalation.
• Assist users with hardware and software problems.
• Maintain IT documentation, license tracking, procurement, invoicing and billing follow-up.

Skills

Analytical skills

Problem solving

Independent work

Adaptability

Education

Diploma / Degree in Computer Science or related

Tools

IT service management tools

Job description

• Assist the Assistant Director,Technology, Digitalisation and Data (TDD) in managing IT service delivery and helpdesk operations across both application and infrastructure support areas.
• Manage IT invoice processing, IT procurement administration and policies and SOPs review.
• Manage laptop tech refresh to replace old laptops and assist staff with data backup and migration.
• Manage staff onboarding and offboarding.

Duties and Responsibilities

• Review and update the IT policies and SOPs to ensure they remain current, practical and aligned with organisational requirements.
• Manage and perform periodic user access reviews for business systems, ensuring user accounts and privileges are appropriately assigned, reviewed and revoked in accordance with security and compliance requirements.
• Monitor helpdesk queues, service calls, recurring issues and provide resolution to application and infrastructure issues.
• Manage priorities and work schedules to ensure that helpdesk operations, invoice processing, procurement activities, policy and SOP reviews are completed on time.
• Support TDD on system upgrades, patching and migration projects.
• Oversee helpdesk tickets and fault calls to ensure timely response, proper categorisation, appropriate escalation and closure within agreed service expectations manner.
• Assist users with hardware and software problems.
• Maintain IT documentation and support administrative duties, including software license tracking, IT procurement, invoice processing and billing follow-up.

Qualifications, Knowledge and Experience

• A Diploma / Degree in Computer Science, Information Management, or related discipline with 2 to 5 years of relevant experience in helpdesk operations, IT administration and IT procurement
• Experience with IT service management tools, ticketing systems, procurement processes, invoice tracking or reporting tools is advantageous
• Experience in maintaining service records, preparing operational reports, tracking procurement or invoice status
• Familiar with common IT infrastructure, end-user computing, application support and service desk environments
• Experience in supporting or coordinating support for both infrastructure and application systems, including incident follow-up, escalation, vendor coordination and user communication
• Strong problem-solving skills, with the ability to analyse operational issues, identify process gaps, follow up on procurement or invoice matters and recommend practical improvements
• Strong analytical and technical skills
• Able to work with minimal supervision
• Flexible and able to deal effectively with support matters, procurement timelines and unanticipated operational issues
• Have a keen-to-learn work attitude