Technology, Digitalisation and Data - Assistant Manager

SG Enable; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

SG Enable in Singapore is seeking an IT Services & Helpdesk Administrator to assist the Assistant Director, Technology, Digitalisation and Data (TDD) in overseeing IT service delivery across application and infrastructure support areas.

The role includes handling IT invoicing, procurement, laptop refresh, onboarding/offboarding, policy reviews, and coordinating upgrades and migrations with vendors, while ensuring security and compliance.

Qualifications

• Diploma or degree in Computer Science or Information Management.
• 2–5 years in helpdesk, IT administration, or procurement.
• Experience with ticketing systems and ITSM tools.
• Familiar with IT infrastructure and end-user computing.

Responsibilities

• Review and update IT policies and SOPs to stay current.
• Conduct periodic user access reviews for business systems.
• Monitor helpdesk queues and resolve application/infrastructure issues.
• Prioritize work to meet deadlines for helpdesk, procurement, and reporting.
• Support system upgrades, patches, and migrations.
• Escalate and coordinate vendors as needed.

Skills

Helpdesk operations

IT administration

Procurement processes

Vendor coordination

Problem-solving

Analytical skills

Independent working

Learning attitude

Education

Diploma / Degree in Computer Science or Information Management

Tools

Ticketing systems

ITSM tools

Invoice tracking tools

Job description

• Assist the Assistant Director, Technology, Digitalisation and Data (TDD) in managing IT service delivery and helpdesk operations across both application and infrastructure support areas.
• Manage IT invoice processing, IT procurement administration and policies and SOPs review.
• Manage laptop tech refresh to replace old laptops and assist staff with data backup and migration.
• Manage staff onboarding and offboarding.

Overall Job Responsibility

• Assist the Assistant Director, Technology, Digitalisation and Data (TDD) in managing IT service delivery and helpdesk operations across both application and infrastructure support areas.
• Manage IT invoice processing, IT procurement administration and policies and SOPs review.
• Manage laptop tech refresh to replace old laptops and assist staff with data backup and migration.
• Manage staff onboarding and offboarding.

Duties and Responsibilities

• Review and update the IT policies and SOPs to ensure they remain current, practical and aligned with organisational requirements.
• Manage and perform periodic user access reviews for business systems, ensuring user accounts and privileges are appropriately assigned, reviewed and revoked in accordance with security and compliance requirements.
• Monitor helpdesk queues, service calls, recurring issues and provide resolution to application and infrastructure issues.
• Manage priorities and work schedules to ensure that helpdesk operations, invoice processing, procurement activities, policy and SOP reviews are completed on time.
• Support TDD on system upgrades, patching and migration projects.
• Oversee helpdesk tickets and fault calls to ensure timely response, proper categorisation, appropriate escalation and closure within agreed service expectations manner.
• Assist users with hardware and software problems.
• Maintain IT documentation and support administrative duties, including software license tracking, IT procurement, invoice processing and billing follow-up.

Qualifications, Knowledge And Experience

• A Diploma / Degree in Computer Science, Information Management, or related discipline with 2 to 5 years of relevant experience in helpdesk operations, IT administration and IT procurement
• Experience with IT service management tools, ticketing systems, procurement processes, invoice tracking or reporting tools is advantageous
• Experience in maintaining service records, preparing operational reports, tracking procurement or invoice status
• Familiar with common IT infrastructure, end-user computing, application support and service desk environments
• Experience in supporting or coordinating support for both infrastructure and application systems, including incident follow-up, escalation, vendor coordination and user communication
• Strong problem-solving skills, with the ability to analyse operational issues, identify process gaps, follow up on procurement or invoice matters and recommend practical improvements
• Strong analytical and technical skills
• Able to work with minimal supervision
• Flexible and able to deal effectively with support matters, procurement timelines and unanticipated operational issues
• Have a keen-to-learn work attitude

We regret that only shortlisted candidates will be informed.