Technician Specialist Officer

CCOOL INDUSTRIES PTE. LTD.

Singapore

On-site

SGD 27,900 - 42,408

Full time

14 days+

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Benefits offered by this job

Company van provided

Job summary

CCOOL Industries Pte. Ltd. is seeking a skilled technician to ensure high-quality ceiling fan installation, testing, maintenance and repair, with a strong focus on customer service.

You will perform on-site installations across Singapore using the company van, diagnose issues, replace components, and provide guidance on proper usage and maintenance while upholding safety standards. You will also communicate with customers and team members to ensure smooth workflow and timely service.

Qualifications

Possess Class 3/3A License and willingness to learn.
No prior experience required; on-the-job training provided.
Basic knowledge of electrical, mechanical or IT systems helps.
Attention to detail and ability to follow procedures.
Professional, respectful and customer-oriented demeanor.

Responsibilities

Install ceiling fans on concrete and false ceilings with safety checks.
Diagnose issues using diagnostic tools and techniques.
Repair or replace defective components and perform preventive maintenance.
Interact with customers to explain issues and provide cost estimates.
Test repaired fans and perform quality control checks.
Adhere to safety protocols and standards during repair work.
Mentor junior technicians and collaborate with team.
Drive and deliver using company van and pack goods for delivery.
Unload containers and organize warehouse space.
Perform any other tasks as assigned by the company.

Skills

Customer service

Attention to detail

Willing to learn

Professional attitude

Basic computer skills

Electrical/Mechanical awareness

Tools

Class 3/3A License

Job description

Job Summary

In this role, you will be responsible for ensuring the high quality and performance of our ceiling fans through expert installation, repair, maintenance, and exceptional customer service. To support your work, you will be provided with a company van for installation and servicing trips across Singapore.

Job Scope

Installation and Testing

Install ceiling fans on both concrete and false ceilings. Perform comprehensive safety checks and testing to confirm that the installation meets all required standards.

Diagnosis and Troubleshooting

Inspect ceiling fans to identify issues and malfunctions. Use diagnostic tools and techniques to pinpoint problems accurately.

Repair and Maintenance

Repair or replace defective components such as motors. Clean fans and components to remove dust and debris. Perform preventive maintenance to extend the lifespan of fans.

Customer Interaction

Interact with customers to understand their fan-related issues and provide cost estimates for repairs. Offer guidance on proper fan usage and maintenance. Collect payment from customer.

Testing and Quality Control

Test repaired fans to ensure they operate correctly. Perform quality control checks to verify the quality of repairs.

Safety Compliance

Adhere to safety protocols and guidelines to prevent accidents and injuries during repair work. Ensure all repaired fans meet safety standards.

Technical Expertise

Stay updated on the latest ceiling fan models and technologies. Attend training sessions or workshops to enhance technical skills. Mentor and train new technician team members as needed.

Spare parts & motor repairs

Repair the faulty parts if able to fix. Diagnose motor issues and malfunctions, perform motor repairs, including rewiring, replacing worn components, and reassembling motors.

Team Collaboration

Coordinate with other technicians, sales, and customer service team for efficient workflow. Share knowledge and insights to improve repair processes.

Customer Feedback

Solicit and collect customer feedback to assess satisfaction and identify areas for improvement. Relay feedback of faulty/defect products to manager for consideration in decision‑making processes.

Driving and Delivery

Responsible for using company vehicle to transport and deliver goods in a safe, timely and professional manner.

Pack Goods for Delivery

Carefully and accurately pack products for outbound shipments, ensuring items are secure and protected during transit. Label packages with shipping information and handle necessary documentation. Tailor and enhance products with accessories as per the order specifications. Scan the pick list and items to proceed delivery.

Unload Containers

Safely and efficiently unload incoming shipments from trucks and containers. Inspect and verify received goods against packing lists or purchase orders. Optimize store space by strategically adjusting the placement of goods and their respective locations.

Safety and Cleanliness

Maintain a safe and organized warehouse environment by following safety protocols and keeping work areas cleans and clutter‑free. Operate material handling equipment safely and efficiently.

Any other tasks as assigned

Perform any additional duties and responsibilities as required by the Company from time to time, in accordance with business needs and operational requirements.

Requirements