Technical Support Specialist - Semiconductor Equipment

MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD is seeking a Technical Product Manager to collect process, production and competitor data at customer sites, scout new product ideas, and support MMA model launches with demos.

Collaborating with R&D on features and providing after-sales technical support, you should have 5+ years as a support engineer in the semiconductor backend, and a Diploma/Degree in Mechanical, Electrical or Mechatronic Engineering with Datacon 2200 experience.

Qualifications

• Minimum 5 years of experience as a support engineer.
• Experience within semiconductor backend Industry.
• Minimum 3 years in a complex technical environment with product support and customer engagement.

Responsibilities

• Collects process / production / competitor data at customer site
• Scouts and reports new product ideas and innovation with the goal to enhance the product and service portfolio
• Provides support for MMA model introduction (launching, demo, Semi shows)
• Engages in R&D projects during product definition / requirement engineering, In-house and customer testing
• Collaborates with R&D in defining new features and CIP requirements; both software and hardware
• Participation in the development of new or the extension of existing hardware and software modules according to current or future customer requirements (analysis, modelling, calculation, measurement, qualification)
• Carry out internal acceptance test of new features and CIP developed by R&D
• Builds-up technical know-how on product / problem solving via structured knowledge transfer between the Product Line, the R&D team and the different regional support centers
• Defines SW requirements (JIRA) for new modules and features (Requirement Engineering)
• Pre- & After Sales Support
• Conducts evaluations, benchmarks and demos
• Support Sales and CPMs during Pre-Sales activities
• Establishes good customer relationship on technical level with all key accounts assigned
• Provides Technical Info and Updates to CPMs and Sales
• Technical Support, 3rd Level support
• Coordinates and provides technical solutions / problems solving on customer issues in collaboration with Customer Support Asia (2nd level support)
• Know How Transfer
• Troubleshoots and maintains demo equipment if necessary
• Conducts training on existing and future DA platforms to FSE's and customers
• Supports Documentation and Manual writing activities

Skills

MS Office

Excel

Customer engagement

Education

Diploma or degree in Mechanical, Electrical or Mechatronic Engineering

Tools

Datacon 2200 platform

Job description

Technical Product Management

• Collects process / production / competitor data at customer site
• Scouts and reports new product ideas and innovation with the goal to enhance the product and service portfolio
• Provides support for MMA model introduction (launching, demo, Semi shows)
• Conducts feasibility studies and sample bonding
• Engages in R&D projects during product definition / requirement engineering, In-house and customer testing
• Collaborate with R&D in defining new features and CIP requirements; both software and hardware
• Participation in the development of new or the extension of existing hardware and software modules according to current or future customer requirements (analysis, modelling, calculation, measurement, qualification)
• Carry out internal acceptance test of new features and CIP developed by R&D
• Builds-up technical know-how on product / problem solving via structured knowledge transfer between the Product Line, the R&D team and the different regional support centers
• Defines SW requirements (JIRA) for new modules and features (Requirement Engineering)
• Pre- & After Sales Support
• Conducts evaluations, benchmarks and demos
• Support Sales and CPMs during Pre-Sales activities
• Establishes good customer relationship on technical level with all key accounts assigned
• Provides Technical Info and Updates to CPMs and Sales
• Technical Support, 3rd Level support
• Coordinates and provides technical solutions / problems solving on customer issues in collaboration with Customer Support Asia (2nd level support)
• Know How Transfer
• Troubleshoots and maintains demo equipment if necessary
• Conducts training on existing and future DA platforms to FSE's and customers
• Supports Documentation and Manual writing activities

Education

• Minimum 5 years of experience as a support engineer
• Experience within semiconductor backend Industry
• Diploma or degree in Mechanical- Electrical or Mechatronic Engineering

Work experience

• Minimum 3 years of experience in a complex technical environment, 2 years in Product Support environment with customer engagement
• Experience within semiconductor backend industry
• Comprehensive experience on Datacon 2200 platform

Expertise and methodology

• Good PC, MS-Office and Excel knowledge