Global Product Support (GPS) Engineer

Applied Materials South East Asia Pte Ltd; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

Applied Materials South East Asia Pte Ltd in Singapore seeks an experienced engineer to develop procedures for servicing new semiconductor products and to contribute to FMECA processes. You will lead Build & Test activities for new chambers, addressing issues with Engineering and Manufacturing teams.

Working with Q&R, you will review top field issues, participate in CAPA, and facilitate Failure Analysis if needed.

Qualifications

• More than 5 years of relevant experiences in semiconductor industry.
• Prior experiences in semiconductor equipment are preferred, especially thin film (CVD/ PVD) tools.
• Excellent communication and interpersonal skills.
• Confident in liaising with internal and external stakeholders of various seniorities.

Responsibilities

• Develop new procedures and Best Known Methods (BKMs) to service new products. Contribute to the FMECA process.
• Participate in or own first chamber Build & Test in Apps lab. Solve issues, or work with Engineering to address issues identified. Work with Manufacturing to develop procedures and participate (if required) on New Product final test
• Partner with Quality & Reliability (Q&R) group to review and address Top Field Issues. Participate in or own CAPA process. Conduct or facilitate Failure Analysis (FA) if needed
• Develop and document procedures to install (start-up), retrofit and maintain the product (Technical Product Manuals)
• Develop new procedures, Customer Engineering Notices (CENs), Internal Service Bulletins (ISBs) and troubleshooting guides as required
• Collect process and qualification data to create product Best Known Methods (BKMs)
• Develop initial training package for new products and work with Global Technical Training (GTT) to develop training class. Train Customer Engineers (CEs), Process Engineers (PSEs) and Technical Product Support (TPS) assigned to customers who will receive ELS Shipments, prior to shipping
• Identify new parts that require to be stocked by AGS and work with them to ensure parts are stocked in correct locations

Skills

Communication skills

Interpersonal skills

Stakeholder liaison

Tools

CVD tools

PVD tools

Job description

Key Responsibilities

• Develop new procedures and Best Known Methods (BKMs) to service new products. Contribute to the FMECA process.




• Participate in or own first chamber Build & Test in Apps lab. Solve issues, or work with Engineering to address issues identified. Work with Manufacturing to develop procedures and participate (if required) on New Product final test




• Partner with Quality & Reliability (Q&R) group to review and address Top Field Issues. Participate in or own CAPA process. Conduct or facilitate Failure Analysis (FA) if needed




• Develop and document procedures to install (start-up), retrofit and maintain the product (Technical Product Manuals)




• Develop new procedures, Customer Engineering Notices (CENs), Internal Service Bulletins (ISBs) and troubleshooting guides as required




• Collect process and qualification data to create product Best Known Methods (BKMs)




• Develop initial training package for new products and work with Global Technical Training (GTT) to develop training class. Train Customer Engineers (CEs), Process Engineers (PSEs) and Technical Product Support (TPS) assigned to customers who will receive ELS Shipments, prior to shipping




• Identify new parts that require to be stocked by AGS and work with them to ensure parts are stocked in correct locations

Requirements

• More than 5 years of relevant experiences in semiconductor industry




• Prior experiences in semiconductor equipment are preferred, especially thin film (CVD/ PVD) tools




• Excellent communication and interpersonal skills




• Confident in liaising with internal and external stakeholders of various seniorities

Work Location

• Fusionopolis/ Science Park