Technical Support Specialist – Field, Testing & Docs

Direct Search Global; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

Direct Search Global is seeking a Technical Support Executive to deliver technical assistance and operations support to customers, dealers, service engineers, and internal teams. The role focuses on troubleshooting, documentation, testing, and timely communication of service updates.

You will help ensure service quality, customer satisfaction, and compliance with company procedures and safety standards while supporting vessel attendance, site visits, equipment inspections, testing, and

Responsibilities

• Provide first-level technical support to customers, dealers, Service Engineers, and internal teams.
• Assist in troubleshooting equipment and system issues, escalating complex matters to the Technical Team Leader or Technical Manager when required.
• Support technical inquiries related to products, services, maintenance, and repairs.
• Assist with onboard vessel attendance, site visits, equipment inspections, testing, and commissioning activities when required.

Job description

Direct Search Global is seeking a Technical Support Executive to deliver technical assistance and operations support to customers, dealers, service engineers, and internal teams. The role focuses on troubleshooting, documentation, testing, and timely communication of service updates.

You will help ensure service quality, customer satisfaction, and compliance with company procedures and safety standards while supporting vessel attendance, site visits, equipment inspections, testing, and