IT Support Specialist

eset; Singapore; Hybrid; SGD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Gym membership

Team events

Generous leave

Modern office facilities

Learning platforms

Job summary

ESET in Singapore is seeking an IT Support Specialist to ensure smooth operation of internal IT systems and provide expert user support. You will deploy and maintain end-user devices, manage accounts, monitor performance, and collaborate with global IT teams on infrastructure tasks.

The role offers a hybrid work model with full-time hours, involving both on-site and remote support, and opportunities to engage in system upgrades and process improvements while maintaining compliance with IT

Qualifications

• Diploma or Bachelor's Degree in a related field.
• 2 years of IT support and service delivery experience, system administration, or infrastructure management.
• Experience with IT asset lifecycle management, software updates and patch management.
• Understanding of hardware and software troubleshooting.
• Knowledge of server and network administration.
• Familiar with backup, monitoring, and remote support tools.
• Ability to analyze, problem solve, document procedures and communicate technical information clearly.
• Committed to providing excellent service and support.

Responsibilities

• Deploy, configure, and maintain end-user devices and peripherals.
• Provide first-line and second-line technical support for hardware, software, and network issues.
• Administer user accounts, access rights, and system configurations.
• Monitor system performance, backups, and security status upon request.
• Respond to user questions through ticketing systems or direct communication.
• Identify new solutions and maintain knowledge base documentation to promote knowledge sharing.
• Coordinate with global IT teams on infrastructure and system-related tasks.
• Assist in IT asset management and procurement processes.
• Engage in IT projects, including system upgrades and process improvements
• Ensure compliance with internal IT policies and standards.
• Provide support for conferencing and multimedia equipment.
• Troubleshoot and resolve issues related to telephony and connectivity.
• Perform routine maintenance and updates on servers and network components if needed.
• Carry out other work according to the instructions of a managing employee in accordance with the activity of the department and the company.

Skills

IT support

Problem solving

Clear communication

Documentation

Team collaboration

Remote support tools

Education

Diploma or Bachelor's Degree

Tools

Backup software

Monitoring tools

Patch management tools

Job description

Summary

The IT Support Specialist is responsible for ensuring the smooth operation of internal IT systems and providing technical support to end users. This role includes hardware and software maintenance, system administration, user support, and collaboration with global IT teams. The position may vary in scope from basic support tasks to advanced infrastructure management and project coordination.

Job description

Functional Responsibilities and Duties

• Deploy, configure, and maintain end-user devices and peripherals.


• Provide first-line and second-line technical support for hardware, software, and network issues.


• Administer user accounts, access rights, and system configurations.


• Monitor system performance, backups, and security status upon request.


• Respond to user questions through ticketing systems or direct communication.


• Identify new solutions and maintain knowledge base documentation to promote knowledge sharing.


• Coordinate with global IT teams on infrastructure and system-related tasks.


• Assist in IT asset management and procurement processes.


• Engage in IT projects, including system upgrades and process improvements


• Ensure compliance with internal IT policies and standards.


• Provide support for conferencing and multimedia equipment.


• Troubleshoot and resolve issues related to telephony and connectivity.


• Perform routine maintenance and updates on servers and network components if needed.


• Carry out other work according to the instructions of a managing employee in accordance with the activity of the department and the company.

Requirements

• Diploma or Bachelor's Degree in related field.


• 2 years of experience in IT support and service delivery, system administration, or infrastructure management


• Experience with IT asset lifecycle management, software updates and patch management.


• Understanding of hardware and software troubleshooting.


• Knowledge of server and network administration.


• Familiar with backup, monitoring, and remote support tools.


• Ability to analyze, problem solve, document procedures and communicate technical information clearly.


• Committed to providing excellent service and support.

#LI-PY1 #LI-Hybrid #associate

Benefits

Health & well-being

• Comprehensive health insurance: Coverage that includes dental care, to keep you at your best


• Gym perks: Subsidized gym membership to release endorphins at one of Singapore's premium gyms

Family

• Team sprit & recognition: Regular cohesive, team-events that bring everyone together


• Time to recharge: Generous leave policies for vacations and all of life's big moments

Office

• Modern office perks: Award-winning facilities that recharges the body, mind and soul


• Centrally located: Located right in the heart of Singapore's CBD, amidst greenery and mouth-watering food options

Other

• Hybrid work culture: Remote work arrangements that balance personal commitments and face/face time with co-workers


• Fuel your growth: Access to world-class learning platforms and development opportunities

Primary location

Singapore

Time type

Full time