Technical Support Officer (Shift Work - West)

COMBUILDER PTE LTD; Singapore; On-site; SGD 42,000 - 72,000; Full time

Job summary

COMBUILDER PTE LTD is seeking a technically adept IT support professional to provide primary end-user assistance for live systems. The role involves resolving Windows Server and network issues, performing routine maintenance, and monitoring system performance to ensure reliability.

You will troubleshoot problems, assist with login and access management, and participate in incident response and cloud administration on AWS.

Qualifications

• Diploma in Information Technology or equivalent qualification.
• Experience with Windows Server 2019 or later.
• Proficiency in Microsoft Office applications.
• Familiarity with AWS Cloud services and cloud networking concepts.
• Ability to work independently and in a team, with rotating shifts.

Responsibilities

• Provide primary technical support and assistance to end-users for live systems.
• Resolve software and system issues related to remote devices, servers, networks, and security systems.
• Perform routine system administration, maintenance, and patching.
• Monitor system performance and generate operational reports.
• Troubleshoot issues and escalate to appropriate teams or vendors.
• Assist with login issues, password resets, and access management requests.
• Support incident management, root cause analysis, and corrective actions.
• Maintain network infrastructure and security systems for compliance.
• Assist in AWS cloud infrastructure administration, monitoring and troubleshooting.

Skills

Windows Server Admin

Windows OS

Microsoft Office

Network Security

Firewalls

VPN Technologies

AWS Cloud

Cloud Monitoring

Incident Handling

Change Management

Cybersecurity Best Practices

Teamwork

Independent Work

Shifts Rotation

Education

Diploma in Information Technology

Tools

AWS Cloud

Job description

Responsibilities

• Provide primary technical support and assistance to end-users for live systems, ensuring prompt resolution of incidents and minimizing service downtime.
• Resolve software and system issues related to remote devices, servers, networks, and security systems to maintain operational stability and security.
• Perform routine system administration, maintenance, health checks, patching, and configuration management activities.
• Monitor system performance and generate operational reports to support system reliability and continuous improvement.
• Troubleshoot technical issues, provide user support, and elevate unresolved issues to the appropriate support teams or vendors.
• Support users with login issues, password resets, and access management requests.
• Assist in incident management, root cause analysis, and implementation of corrective and preventive actions.
• Support and maintain network infrastructure and security systems, ensuring compliance with operational and security requirements.
• Assist in the administration and maintenance of AWS cloud infrastructure, including monitoring, connectivity, and troubleshooting of cloud-hosted services.

Requirements

• Minimum Diploma in Information Technology, or equivalent qualification.
• Technical expertise in Windows Server Administration (Server 2019 or later) and Windows Operating Systems.
• Proficiency in Microsoft Office applications.
• Experience with network infrastructure, network security, firewalls, switches, routers, and VPN technologies is preferred.
• Basic understanding or hands‑on experience with AWS Cloud services, including EC2, VPC, Security Groups, Route Tables, IAM, CloudWatch, VPN, and cloud networking concepts.
• Familiarity with cloud infrastructure monitoring, troubleshooting, and incident handling in AWS environments is an advantage.
• Ability to support technical change management processes and work closely with internal teams and stakeholders.
• Knowledge of cybersecurity best practices and security hardening principles is an advantage.
• Ability to work independently as well as collaboratively within a team environment.
• Reliable, self‑motivated, and capable of working with minimal supervision.
• Willingness and availability to work on rotating shifts.