Technical Support Officer (Shift)

DCI CONSULTANTS PRIVATE LIMITED; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

DCI Consultants Private Limited in Singapore West seeks an entry-level IT Support Specialist to keep live systems running. You’ll provide frontline technical assistance to end-users, resolve routine incidents, and help maintain security and network infrastructure.

Candidates with a Diploma in IT and knowledge of Windows Server, AWS basics, and Office apps are invited. The role requires willingness to rotate shifts and the ability to work independently or with a team.

Qualifications

• Diploma in Information Technology or equivalent qualification.
• Experience with Windows Server Administration (2019+).
• Proficiency in Microsoft Office applications.
• Experience with network infrastructure, security, firewalls, switches, routers, and VPNs.
• Basic understanding of AWS Cloud services (EC2, VPC, Security Groups, IAM, CloudWatch).
• Familiarity with cloud infrastructure monitoring and incident handling in AWS.
• Ability to work independently and with a team.
• Willingness to work rotating shifts.
• Fresh graduates with passion for IT infrastructure are welcome.

Responsibilities

• Provide primary technical support to end-users for live systems.
• Resolve software and system issues related to remote devices, servers, networks, and security.
• Perform routine system administration, maintenance, health checks, patching, and configuration management.
• Monitor system performance and generate operational reports.
• Troubleshoot technical issues and escalate as needed.
• Support login issues, password resets, and access management requests.
• Assist in incident management and root cause analysis.
• Support and maintain network infrastructure and security systems.
• Assist in AWS cloud infrastructure administration, monitoring, and troubleshooting.

Skills

Windows Server Admin

Windows OS

Microsoft Office

Networking

AWS Cloud

Security basics

Independent worker

Education

Diploma in Information Technology

Tools

AWS Cloud Services

VPN & Networking Tools

Job description

Responsibilities

• Provide primary technical support and assistance to end-users for live systems, ensuring prompt resolution of incidents and minimizing service downtime.

• Resolve software and system issues related to remote devices, servers, networks, and security systems to maintain operational stability and security.

• Perform routine system administration, maintenance, health checks, patching, and configuration management activities.

• Monitor system performance and generate operational reports to support system reliability and continuous improvement.

• Troubleshoot technical issues, provide user support, and elevate unresolved issues to appropriate support teams or vendors.

• Support users with login issues, password resets, and access management requests.

• Assist in incident management, root cause analysis, and implementation of corrective and preventive actions.

• Support and maintain network infrastructure and security systems, ensuring compliance with operational and security requirements.

• Assist in the administration and maintenance of AWS cloud infrastructure, including monitoring, connectivity, and troubleshooting of cloud-hosted services.

Requirements

• Minimum Diploma in Information Technology, or equivalent qualification.

• Technical expertise in Windows Server Administration (Server 2019 or later) and Windows Operating Systems.

• Proficiency in Microsoft Office applications.

• Experience with network infrastructure, network security, firewalls, switches, routers, and VPN technologies is preferred.

• Basic understanding or hands-on experience with AWS Cloud services, including EC2, VPC, Security Groups, Route Tables, IAM, CloudWatch, VPN, and cloud networking concepts.

• Familiarity with cloud infrastructure monitoring, troubleshooting, and incident handling in AWS environments is an advantage.

• Ability to support technical change management processes and work closely with internal teams and stakeholders.

• Knowledge of cybersecurity best practices and security hardening principles is an advantage.

• Ability to work independently as well as collaboratively within a team environment.

• Reliable, self-motivated, and capable of working with minimal supervision.

• Willingness and availability to work on rotating shifts.

• Fresh graduates with a strong passion for IT infrastructure, networking, and cloud technologies are welcome to apply.

  Working Location : West

  **We regret to inform that only shortlisted candidates will be notified. Personal data collected will be used for recruitment purposes**