Technical Support - MES/ERP

Genpact; Singapore; On-site; SGD 28,000 - 45,000; Full time

Job summary

Genpact is hiring for a Technical Support role focused on leading and supporting the end-to-end deployment of Solumina MES for a manufacturing client. Fresh/Junior candidates will collaborate with cross-functional teams to gather requirements, configure solutions, and ensure successful deployment with testing and training support.

The role emphasizes data integrity, quality checks, and post-deployment support, requiring collaboration with engineering, mechanics, and shift teams to maintain data

Qualifications

• Diploma or Bachelor's degree in IT-related field.
• Experience in solution implementation, MES or ERP preferred.
• Strong analytical, communication and problem-solving skills.

Responsibilities

• Understand Solumina landscape and assist end-to-end MES deployment.
• Collaborate with cross-functional teams to gather requirements and configure solutions.
• Support testing, training, and post-implementation activities.
• Troubleshoot issues and provide ongoing user support.
• Document processes and contribute to quality checks and data integrity.
• Work with engineers and shop personnel to ensure proper sequencing.
• Perform post-migration checks for data quality and router sanity.

Skills

Analytical skills

Communication skills

Problem-solving

Education

IT-related Diploma or Bachelor's

Job description

Inviting applications for the role of technical support (Open to Fresh/ Junior)

As a Technical support, the role involves leading and supporting the end-to-end deployment of Solumina MES for a manufacturing client. Key responsibilities include understanding the current system landscape, collaborating with cross-functional teams to gather requirements and configure solutions, and ensuring smooth implementation through testing, training, and post-deployment support. The position requires maintaining data integrity during transitions, creating quality check processes, and troubleshooting issues while working closely with engineering, mechanics, and shift teams.

Responsibilities

• Understand the current landscape of Solumina
• Assist in the end-to-end implementation of Solumina MES across manufacturing environments.
• Collaborate with cross-functional teams to gather requirements, configure solutions, and ensure successful deployment.
• Support testing, training, and post-implementation activities.
• Troubleshoot issues and provide ongoing support to users.
• Document processes and contribute to continuous improvement initiatives.
• Consult with engineering and mechanics to ensure proper sequencing.
• Maintain data quality while transitioning.
• Create Quality Checks process to ensure routers go through proper approval channel (Quality Engineers & Shop focal)
• Post migration, perform checks to ensure data quality & sanity of router.
• Work closely with the people in different shifts and support Solumina implementation
• Participate in governance meetings and projects reviews to plan

Qualifications we seek in you!

• Diploma or Bachelor's degree in field related to IT.
• Experience in solution implementation, preferably in MES or ERP systems.
• Strong analytical, communication, and problem-solving skills.

Preferred qualifications

• Familiarity with Solumina or similar MES platforms is a strong advantage.
• Background in aerospace or manufacturing industries is highly preferred.
• Ability to work independently and in a team-oriented environment.