The Position:
Core MES Support (Singapore)
- Provide first-level support, monitoring and maintenance for MES applications and production equipment
- Troubleshoot MES, system, machine and automation issues in collaboration with IT, Maintenance and external vendors
- Generate reports and extract MES data to support operational decision‑making and performance monitoring
- Develop dashboards and visualizations using business intelligence tools to improve manufacturing performance visibility
- Implement corrective and preventive actions to maintain and enhance production automation and system reliability
- Support production teams in MES usage and adoption including training for new and existing users
- Participate in system upgrades, validation, testing and continuous improvement initiatives
Regional APAC Support (China & India)
As part of the Singapore‑based regional MES team:
- Provide remote support and monitoring for MES systems and related equipment across regional sites
- Troubleshoot issues in collaboration with local stakeholders, IT teams and vendors
- Extend reporting, dashboarding and performance tracking to regional sites
- Recommend and support automation and process improvement initiatives.
- Support deployment of new MES functionalities and digital initiatives across the region
MES Development & Continuous Improvement
Working closely with global users and project teams to support the development and enhancement of company MES solutions and production dosing systems by:
- Developing User Requirement Specifications (URS)
- Supporting functional testing, UAT, implementation and system rollouts
- Creating and maintaining Work Instructions, user guides and training materials
- Leading user training and change management activities
- Identifying and implementing continuous improvement and automation opportunities
Operational Excellence (Autonomous Maintenance/TPM)
Support the Autonomous Maintenance pillar of TPM by:
- Working with Engineering teams to develop maintenance training programs for operators
- Identifying and developing shopfloor leaders and key operators
- Supporting audits and ensuring compliance with Autonomous Maintenance standards
- Developing and maintaining digital tools for tagging, cleaning, inspections and maintenance tracking
- Leveraging digitalisation and automation to improve equipment reliability, process efficiency and operational performance
Requirements
- Diploma in Engineering, Manufacturing Technology, Automation, Mechanical Engineering, Chemical Engineering or related technical discipline
- Strong interest in manufacturing digitalization, automation and Industry 4.0 technologies
- Basic understanding of manufacturing processes and production systems
- Familiarity with MES, ERP systems or industrial automation systems will be advantageous
- Knowledge of data analytics and visualization tools such as Power BI, Tableau or MicroStrategy will be advantageous
- Experience with SQL, database queries or reporting tools will be an added advantage
- Understanding of GMP‑regulated environments will be beneficial
- Strong analytical and problem‑solving skills
- Innovative mindset with a passion for continuous improvement
- Self‑motivated and eager to learn new technologies
- Effective communicator with the ability to work across cross functional and multicultural teams
- Ability to work independently while contributing within a team environment
- Strong stakeholder management and collaboration skills
- Proactive, adaptable and driven to deliver results