Technical Support Engineer (Remote support)

EPS COMPUTER SYSTEMS PTE LTD; Singapore; Remote; SGD 90,000 - 120,000; Full time

Job summary

EPS COMPUTER SYSTEMS PTE LTD is seeking a Technical Support Engineer for a permanent night shift (12am-9am) to provide expert-level support in Business Continuity and Disaster Recovery, resolving complex technical challenges and ensuring excellent partner experience globally from Singapore.

You will deliver advanced technical support, manage ticket backlogs, and lead troubleshooting for data backup, virtualization, and cloud failovers while collaborating with the support team to escalate and

Qualifications

• 5+ years in technical support, systems engineering or IT infra focused on backup/DR.
• Ability to work independently under high-pressure disaster scenarios.
• Strong analytical, diagnostic and troubleshooting skills.
• Excellent communication to manage high-priority incidents and trust.
• In-depth knowledge of backups, failover, and recovery testing.

Responsibilities

• Deliver expert-level support via phone and email for partner issues.
• Prioritize and manage a ticket backlog for timely resolutions.
• Lead troubleshooting for backup, storage, virtualization, and networking issues.
• Perform advanced data restores, backup virtualization, and cloud failovers.
• Collaborate with the team to escalate and resolve complex cases.

Skills

Technical support

Systems engineering

IT infrastructure

Backup & DR

Troubleshooting

Education

MCSE

VCP

Network+

Tools

KVM/libvirt

VMware ESXi

Hyper-V

Windows Server 2012+

Ubuntu Linux

Networking basics

Job description

Company Overview

EPS COMPUTER SYSTEMS PTE LTD is a leading IT services company specializing in IT contract staffing, manpower outsourcing, technical support, consultancy, and service desk/contact centre management.

Job Summary

We seek a Technical Support Engineer for a permanent night shift (12am-9am) to provide expert-level support in Business Continuity and Disaster Recovery, resolving complex technical challenges and ensuring excellent partner experience globally from Singapore.

Responsibilities

• Deliver expert-level technical support via phone and email to resolve partner issues efficiently
• Independently manage and prioritize a ticket backlog to ensure timely resolution of technical problems
• Lead troubleshooting efforts for partner issues involving data backup, recovery, virtualization, storage, and networking to restore service continuity
• Perform advanced data restores, virtualization of backups, and execute cloud failovers to maintain business continuity
• Collaborate with support team members to **escalate and resolve complex cases**, ensuring continuous case progress

Required competencies and certifications

• Demonstrated 5+ years of experience in technical support, systems engineering, or IT infrastructure roles focused on backup and disaster recovery
• Proven ability to work independently under high-pressure customer situations, including disaster recovery scenarios
• Strong analytical, diagnostic, and troubleshooting skills applied to complex technical issues
• Effective communication skills to manage high-priority incidents and maintain partner confidence under pressure
• In-depth knowledge of image-based backups, cloud failover, and recovery testing methodologies
• Extensive experience with Windows Server (2012 and later), Ubuntu Linux, and virtualization technologies such as KVM/libvirt, VMware ESXi, and Microsoft Hyper-V
• Strong understanding of networking protocols including TCP/IP, VPN, DNS, DHCP, and NAT
• Relevant certifications such as MCSE, VCP, and Network+

Preferred competencies and qualifications

• Exposure to ZFS file systems, Linux-based storage appliances, and storage technologies including ZFS, RAID, iSCSI, and SMB
• Familiarity with scripting and automation using PowerShell, Bash, or Python