Technical Support Engineer — On-Site & Quality Advocate

RECRUIT EXPRESS PTE LTD

Singapore

On-site

SGD 54,000 - 67,000

Full time

14 days+

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Job summary

RECRUIT EXPRESS PTE LTD is seeking a technically adept professional to provide on-site and remote assistance, ensuring timely issue resolution and high customer satisfaction. You will collect feedback on product quality and service performance, share insights with internal teams, and work with cross-functional departments to enhance overall service quality.

Responsibilities include following compliance and safety rules, performing failure analysis, leading defect containment during quality

Qualifications

Degree in Mechanical/Technical Engineering or related field.

Responsibilities

Provide technical and product support to customers, ensuring timely issue resolution and high customer satisfaction.
Gather customer feedback on product quality, delivery, and service performance, and share insights with internal teams.
Work closely with cross-functional departments to improve customer satisfaction and service quality.
Follow company and customer compliance, quality, and workplace safety requirements.
Maintain good housekeeping and safe work practices at both company and customer sites.
Perform failure analysis on defective products and prepare clear investigation reports.
Identify product defects accurately and support corrective actions.
Lead defect containment and crisis response activities during quality issues.
Escalate critical issues promptly and support resolution plans.
Carry out operational and on-site tasks as assigned after training.