Technical Support Engineer – L2

Epergne Solutions; Singapore; On-site; SGD 4,100 - 6,300; Full time

Job summary

Epergne Solutions in Kazakhstan is seeking a Technical Support Engineer L2 to provide Level 1 and Level 2 onsite support for endpoints, covering hardware, software, and network issues. The role includes onboarding, device replacements, and incident tracking in a dynamic IT environment.

The ideal candidate has 3–7 years of IT experience, strong Windows OS knowledge, and familiarity with the Microsoft ecosystem (Microsoft 365).

Qualifications

• Bachelor's degree in IT with 3-7 years of relevant experience, or a diploma with 4-5 years of experience.
• Strong knowledge of Windows Operating Systems, network troubleshooting, remote support tools, and Microsoft ecosystem (including Microsoft 365).
• Relevant certifications such as Modern Desktop Administration, Microsoft 365 Fundamentals, and ITIL Foundation are advantageous.
• Good time management and organizational skills with the ability to handle multiple tasks.

Responsibilities

• Provide Level 1 and Level 2 onsite support for endpoint devices, covering hardware, software, and network connectivity issues.
• Install, configure, and deploy endpoint devices, including new user onboarding and device replacements.
• Perform routine maintenance and manage the endpoint lifecycle, including inventory records.
• Handle collection, data sanitization, and decommissioning of devices during offboarding.
• Log, track, and update incident and service request tickets with proper documentation.
• Coordinate with vendors and procurement teams for sourcing and managing endpoint devices.
• Provide support in basic server and network troubleshooting as required.
• Conduct IT induction sessions for new hires covering systems, tools, and IT policies.

Skills

Windows OS

Network troubleshooting

Remote support tools

Microsoft 365

Time management

Education

Bachelor's degree in IT

Diploma in IT

Tools

Microsoft Teams

ITIL Foundations (advantageous)

Job description

Job Role:- Technical Support Engineer L2

Job Location:- Kazakhstan

Experience:- 3-7 Years

Roles & Responsibilities:-

• Provide Level 1 and Level 2 onsite support for endpoint devices in line with defined SLAs, covering hardware, software, and network connectivity issues.
• Install, configure, and deploy endpoint devices, including new user onboarding and device replacements.
• Perform routine maintenance and manage the endpoint lifecycle, including maintaining accurate inventory records.
• Handle collection, data sanitization, and decommissioning of devices during employee offboarding.
• Log, track, and update incident and service request tickets, ensuring proper documentation and timely resolution.
• Coordinate with vendors and procurement teams for sourcing and managing endpoint devices.
• Provide support in basic server and network troubleshooting as required.
• Conduct IT induction sessions for new hires, covering systems, tools, and IT policies.

Qualifications & Skills

• Bachelor s degree in IT with 3-7 years of relevant experience, or a diploma with 4 5 years of experience.
• Strong knowledge of Windows Operating Systems, network troubleshooting, remote support tools, and Microsoft ecosystem (including Microsoft 365 and Teams).
• Relevant certifications such as Modern Desktop Administration, Microsoft 365 Fundamentals, and ITIL Foundation are advantageous.
• Good time management and organizational skills with the ability to handle multiple tasks.