L2 Technical Support Engineer – Endpoint & IT Onsite

Epergne Solutions

Singapore

On-site

SGD 4,100 - 6,300

Full time

8 days ago

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Job summary

Epergne Solutions in Kazakhstan is seeking a Technical Support Engineer L2 to provide Level 1 and Level 2 onsite support for endpoints, covering hardware, software, and network issues. The role includes onboarding, device replacements, and incident tracking in a dynamic IT environment.

The ideal candidate has 3–7 years of IT experience, strong Windows OS knowledge, and familiarity with the Microsoft ecosystem (Microsoft 365).

Qualifications

Bachelor's degree in IT with 3-7 years of relevant experience, or a diploma with 4-5 years of experience.
Strong knowledge of Windows Operating Systems, network troubleshooting, remote support tools, and Microsoft ecosystem (including Microsoft 365).
Relevant certifications such as Modern Desktop Administration, Microsoft 365 Fundamentals, and ITIL Foundation are advantageous.
Good time management and organizational skills with the ability to handle multiple tasks.

Responsibilities

Provide Level 1 and Level 2 onsite support for endpoint devices, covering hardware, software, and network connectivity issues.
Install, configure, and deploy endpoint devices, including new user onboarding and device replacements.
Perform routine maintenance and manage the endpoint lifecycle, including inventory records.
Handle collection, data sanitization, and decommissioning of devices during offboarding.
Log, track, and update incident and service request tickets with proper documentation.
Coordinate with vendors and procurement teams for sourcing and managing endpoint devices.
Provide support in basic server and network troubleshooting as required.
Conduct IT induction sessions for new hires covering systems, tools, and IT policies.