Technical Support Engineer II

Eset; Singapore; On-site; SGD 50,000 - 70,000; Full time

Benefits offered by this job

Comprehensive health insurance

Subsidized gym membership

Generous leave policies

Modern office facilities

Access to world-class learning platforms

Job summary

Eset is looking for a Technical Support Engineer II in Singapore to provide expert technical support for their products to customers, partners, and resellers. The role involves documenting customer issues, escalating undocumented problems, and performing enhanced troubleshooting. Candidates should have strong IT knowledge, experience with operating systems like Windows and Linux, and effective communication skills. The position offers a hybrid work culture along with comprehensive health benefits and growth opportunities.

Qualifications

• 2 years of work experience in a technical support role.
• Ability to document and analyze customer issues effectively.
• Familiarity with ESET products and troubleshooting techniques.

Responsibilities

• Provide technical support for ESET products to customers, partners, and resellers.
• Document and escalate customer issues as required.
• Perform scheduled callbacks and respond to customer requests.

Skills

Good theoretical and practical knowledge in IT environment

Advanced understanding of operating systems (Windows, macOS, Linux)

High analytical skills

Education

Completed IT-related education or equivalent qualification

Job description

Technical Support Engineer II page is loaded## Technical Support Engineer IIlocations: Singaporetime type: Full timeposted on: Posted Todayjob requisition id: JR-05721**Summary**We are looking for a a Technical Support Engineer to provide technical product support to customers, partners and resellers using ESET products. You will validate incoming requests for known issues and documents previously unknown issues for escalation to higher levels of support.Job description**FUNCTIONAL RESPONSIBILITIES AND DUTIES** • Provide technical support to customers, partners and resellers for ESET products. • Be an expert for at least one ESET product, have a basic knowledge of the rest as decided by the superior. • Document, process and analyse incoming customer requests through all communication channels. • Gather relevant information based on requests from higher level support and implemented processes. • Qualify and escalate undocumented issues to next level support teams according to defined processes and procedures. • Perform scheduled callbacks to customers and stakeholders and respond to their requests in accordance with the defined procedures. • Perform enhanced troubleshooting. • Become familiar with existing products and their components as well as with the tools, • processes and procedures that are relevant for the team. • Consult the superior on problems and risks in a timely manner. • Continuously develop technical knowledge and skills. • Carry out other work according to the instructions of a managing employee in accordance with the activity of the department and the company. **REQUIREMENTS** **Education:** • Completed IT-related education or equivalent qualification **Experience:** • Years of work experience: 2 **Knowledge:** • Very good theroretical and practical knowledge in the IT environment • Advanced understanding of operating systems (Windows, macOS, Linux), network architecture and application software • High analytical skills and structured way of working#LI-PY1 #LI-Hybrid #associateBenefits### Health & well-being* **Comprehensive health insurance:** Coverage that includes dental care, to keep you at your best* **Gym perks:** Subsidized gym membership to release endorphins at one of Singapore’s premium gyms### Family* **Team sprit & recognition:** Regular cohesive, team-events that bring everyone together* **Time to recharge:** Generous leave policies for vacations and all of life’s big moments### Office* **Modern office perks:** Award-winning facilities that recharges the body, mind and soul* **Centrally located:** Located right in the heart of Singapore’s CBD, amidst greenery and mouth-watering food options### Other* **Hybrid work culture:** Remote work arrangements that balance personal commitments and face/face time with co-workers* **Fuel your growth:** Access to world-class learning platforms and development opportunitiesPrimary locationSingaporeAdditional locationsTime typeFull time