Desktop Support Engineer/ IT Support (L1/L2 Services)(On-Site Singapore)

Hirewand; Singapore; On-site; SGD 48,000 - 60,000; Full time

Job summary

Hirewand is seeking a Desktop Support Engineer to provide on-site IT support in Singapore. The role involves solving technical issues, device setup, and collaboration with L2/L3 teams and vendors.

The ideal candidate will have extensive on-site desktop and end-user support experience, strong Windows and mobile device knowledge, and familiarity with ITSM ticketing processes. This is a long-term, on-site position in Singapore.

Qualifications

• 68+ years of overall IT support / field services experience.
• Strong experience in onsite desktop and end-user support.
• Good knowledge of Windows, desktops, laptops, mobile devices, and common business applications.
• Experience with L1/L2 incident and service request management.
• Hands-on experience with IMAC, device deployment, imaging, upgrades, and refresh activities.

Responsibilities

• Provide advanced onsite IT support for computers, laptops, mobile devices, applications, and peripherals.
• Resolve L1/L2 incidents and service requests within agreed SLAs.
• Handle IMAC activities such as Install, Move, Add, and Change.
• Support device imaging, deployment, upgrades, and refresh projects.
• Troubleshoot desktop, laptop, mobile, and basic network issues.
• Act as the first local escalation point for Grade 6 technicians.
• Follow IT security policies, technical standards, and asset management processes.
• Maintain accurate asset records, ticket updates, and support documentation.

Skills

On-site support

End-user support

Windows OS

Mobile devices

ITSM

Customer service

Troubleshooting

Tools

ITSM tools

Ticketing systems

Job description

Job Title: Desktop Support Engineer/ IT Support (L1/L2 Services)(On-Site Singapore)Location: SingaporeDuration: Long-termExperience: 68+ YearsCompensation: Competitive Market RateJob BriefWe are looking for experienced Desktop Support Engineer/ IT Support professionals to join our team in Singapore.In this role, you will provide high-quality on-site IT support to end users. You will solve technical issues, support device setup and upgrades, and work closely with L2/L3 teams and vendors.This is a great opportunity for an experienced IT professional who enjoys solving problems, helping users, and taking ownership of technical issues.ResponsibilitiesProvide advanced onsite IT support for computers, laptops, mobile devices, applications, and peripherals.Resolve L1/L2 incidents and service requests within agreed SLAs.Handle IMAC activities such as Install, Move, Add, and Change.Support device imaging, deployment, upgrades, and refresh projects.Troubleshoot desktop, laptop, mobile, and basic network issues.Act as the first local escalation point for Grade 6 technicians.Work with L2/L3 teams, vendors, and support teams to resolve critical issues quickly.Follow IT security policies, technical standards, and asset management processes.Maintain accurate asset records, ticket updates, and support documentation.Use ITSM tools to track and manage incidents and service requests.Provide a smooth and positive experience for end users.Identify ways to improve IT support and service quality.Qualifications68+ years of overall IT support / field services experience.Strong experience in onsite desktop and end-user support.Good knowledge of Windows, desktops, laptops, mobile devices, and common business applications.Experience with L1/L2 incident and service request management.Hands-on experience with IMAC, device deployment, imaging, upgrades, and refresh activities.Good troubleshooting skills for hardware, software, and basic network issues.Experience working with ITSM tools and ticketing systems.Ability to work with L2/L3 teams, vendors, and multiple support groups.Good understanding of IT security, asset management, and patch management.Strong communication and customer service skills.Able to take ownership and work independently in an onsite environment.Why Join Us?Work on a long-term IT support opportunity in Singapore.Take ownership of important onsite technology services.Work with experienced IT teams and support professionals.Gain exposure to enterprise IT environments and complex technical issues.Be part of a role where your technical skills and problem-solving ability make a real difference.Enjoy a competitive market-based compensation package.Application InstructionsIf you possess the qualifications and are driven to excel in your field, we warmly invite you to apply by sharing your updated resume at [e-mail] or by applying directly through this platform.Note: While we appreciate every application, only shortlisted candidates will be contacted. Your understanding is appreciated in this regard!