Technical Support Engineer – 24/7 On-Call & AI-Driven Infra

Solace Corporation; Singapore; Hybrid; SGD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid-first

Career growth

Job summary

Solace Corporation is seeking a Technical Support Engineer to join our Singapore team. You will solve technical issues, ensure smooth customer journeys, and own incidents end-to-end in a fast-paced global support environment.

Ideal candidates have 5–10+ years in a technical role, strong TCP networking, Unix/Linux administration, and programming experience in Java, C, or .NET. The role emphasizes customer success, automation, and collaboration across regions.

Qualifications

• 5–10+ years experience in a technical role (software development, technical support, QA, or similar).
• Solid command of TCP networking concepts and hands-on troubleshooting.
• Proven Unix/Linux System Administration skills.
• Programming experience in at least one: Java, C, or .NET.
• Excellent English communication skills, both written and verbal.

Responsibilities

• Deliver end-to-end incident ownership and faster resolution times.
• Improve production observability, tooling, and automation.
• Support Solace Agent Mesh and autonomous AI capabilities.
• Handle service requests and customer provisioning with precision.
• Collaborate with regional and partner teams in a distributed global support setup.
• Participate in 12x7 on-call rotation to ensure uninterrupted support.
• Lead scalable deployment solutions through automation and best practices.

Skills

5–10+ yrs exp

TCP networking

Unix/Linux admin

Java

C

.NET

Tools

Docker

Kubernetes

VMware Tanzu

OpenShift

AWS

GCP

Azure

Job description

Solace Corporation is seeking a Technical Support Engineer to join our Singapore team. You will solve technical issues, ensure smooth customer journeys, and own incidents end-to-end in a fast-paced global support environment.

Ideal candidates have 5–10+ years in a technical role, strong TCP networking, Unix/Linux administration, and programming experience in Java, C, or .NET. The role emphasizes customer success, automation, and collaboration across regions.