Technical Support Engineer

Renrui HR; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

Renrui HR in Singapore is seeking a Technical Support Engineer to support our cloud-native and Kubernetes initiatives. You will provide on-site guidance and training for product trials, help customers solve complex technical problems, and act as a bridge between customers and the company to maintain strong relations.

You will collaborate with the sales team to identify opportunities, prepare technical documents, collect client needs for product and R&D, and participate in marketing activities

Qualifications

• Bachelor's degree in Computer Science, Computer Engineering, or related field.
• 1+ years of working experience in IT and Internet related companies. Familiar with the mainstream technology and related company products in the cloud computing industry.
• Experience in after-sales, R&D or operation and maintenance of medium and large-scale projects is preferred.
• Excellent communication skills, including the ability to communicate technical information to both technical and non-technical audiences.
• Ability to work independently and collaboratively in a team environment.
• Strong problem-solving and analytical skills.

Responsibilities

• Provide customers with on-site guidance and training for product trials, help customers solve technical problems, become a technical communication bridge between customers and the company, and maintain good customer relations.
• Cooperate with the sales team to identify business opportunities, provide solutions and after-sales technical support. Responsible for the preparation of project proposals, bids, test reports, implementation plans and other technical documents.
• Collect and sort out the needs from the client and the market, and provide more accurate and timely information for back-end products and R&D.
• Participate in relevant marketing activities and keynote speeches.
• Carry out technical exchanges and cooperation with partners.

Skills

Cloud native technologies

DevOps practices

Kubernetes

Container platforms

Education

Bachelor's degree in Computer Science, Computer Engineering, or related field

Job description

• Provide customers with on-site guidance and training for product trials, help customers solve technical problems, become a technical communication bridge between customers and the company, and maintain good customer relations.
• Cooperate with the sales team to identify business opportunities, provide solutions and after-sales technical support. Responsible for the preparation of project proposals, bids, test reports, implementation plans and other technical documents.
• Collect and sort out the needs from the client and the market, and provide more accurate and timely information for back-end products and R&D.
• Participate in relevant marketing activities and keynote speeches.
• Carry out technical exchanges and cooperation with partners.

Qualifications:

• Bachelor's degree in Computer Science, Computer Engineering, or related field.
• 1+ years of working experience in IT and Internet related companies. Familiar with the mainstream technology and related company products in the cloud computing industry.
• Experience in after-sales, R&D or operation and maintenance of medium and large-scale projects is preferred.
• Excellent communication skills, including the ability to communicate technical information to both technical and non-technical audiences.
• Ability to work independently and collaboratively in a team environment.
• Strong problem-solving and analytical skills.

If you meet the above qualifications and are passionate about cloud native technologies, DevOps practices, Kubernetes, and container platform technology, we encourage you to apply for this exciting opportunity to join our team as a Technical Support Engineer in the cloud native, DevOps, Kubernetes, and container platform area.

For exceptionally qualified senior candidates, there is potential to be appointed as Regional Leader of the overseas delivery team。