Platform Engineer (Post Sales Engineer)

DADACONSULTANTS PTE. LTD.; Singapore; Sur place; SGD 48 000 - 72 000; Plein temps

Résumé du poste

DADACONSULTANTS PTE. LTD. in Singapore is seeking an After-Sales Engineer to act as a technical bridge between customers and the company, ensuring successful adoption of the cloud-native platform and smooth issue resolution.

The role focuses on hands-on guidance, demonstrations, and training at customer sites. You will collaborate with product and R&D teams as well as partners to improve service delivery, manage support tickets, and contribute to proposals and implementation plans.

Qualifications

• Bachelor's degree in Computer Science, Computer Engineering, or related field.
• At least 1 year of IT or internet industry experience with after-sales, R&D, or ops exposure.
• Solid understanding of cloud computing, Kubernetes, DevOps, and container ecosystems.

Responsabilités

• Deliver on-site technical guidance, product demonstrations, and training to help customers adopt the platform.
• Serve as primary technical liaison between customers and internal teams, managing relationships and issues.
• Partner with sales to identify opportunities and provide pre- and post-sales technical support.
• Prepare technical documentation including proposals, test reports, and implementation plans.
• Gather customer feedback and share insights with product and R&D teams.
• Manage and resolve support tickets, tracking, escalation, and timely closure.
• Represent the company at events and forums, delivering presentations where needed.
• Engage with ecosystem partners and third-party vendors for collaborative initiatives.

Connaissances

Cloud computing

Communication

Problem solving

Formation

Bachelor's degree in Computer Science or Computer Engineering

Outils

Kubernetes

DevOps practices

Container platforms

Description du poste

Our client is a well-established technology company specialising in cloud-native and container platform solutions, serving enterprise customers across the region. They are looking for an After-Sales Engineer to serve as a key technical bridge between the company and its customers, ensuring smooth product adoption and long-term satisfaction. This is an exciting opportunity for someone who thrives in a customer-facing technical role and enjoys solving complex infrastructure challenges. You will collaborate closely with both internal product and R&D teams as well as external partners to continuously improve service delivery and solution quality.

Key Responsibilities

• Deliver on-site technical guidance, product demonstrations, and training sessions to help customers successfully evaluate and adopt the platform
• Serve as the primary technical liaison between customers and internal teams, managing relationships and resolving issues in a timely manner
• Partner with the sales team to identify business opportunities, develop solution proposals, and provide pre- and post-sales technical support
• Prepare and own key technical documentation including project proposals, tender submissions, test reports, and implementation plans
• Gather and synthesise customer and market feedback, channelling actionable insights to product management and R&D teams
• Manage and resolve customer support tickets, ensuring issues are tracked, escalated where necessary, and closed within agreed timelines
• Represent the company at industry events, marketing activities, and technical forums, including delivering presentations and keynote contributions
• Engage in technical exchanges and collaborative initiatives with ecosystem partners and third-party vendors

Requirements

• Bachelor's degree in Computer Science, Computer Engineering, or a related discipline
• At least 1 year of relevant experience in IT or internet-related industries, with exposure to after-sales support, R&D, or operations and maintenance of medium-to-large-scale projects (prior after-sales experience is a bonus)
• Solid understanding of cloud computing technologies, including familiarity with Kubernetes, DevOps practices, and container platform ecosystems
• Strong communication skills with the ability to convey technical concepts clearly to both technical and non-technical stakeholders
• Demonstrated ability to work both independently and collaboratively in a fast-paced team environment, with strong problem-solving and analytical capabilities
• Experience with large-scale enterprise project delivery or cloud infrastructure operations (is a bonus)