Customer-Facing Cloud / Platform Support Engineer

DADACONSULTANTS PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

DADACONSULTANTS PTE. LTD. invites an After-Sales Engineer to be the technical bridge between customers and our cloud-native platform across the region. You will deliver on-site guidance, product demos, and training to drive successful adoption and long-term satisfaction.

Working with internal product and R&D teams as well as partners, you will manage customer relationships, document implementations, and support pre- and post-sales activities while solving complex infrastructure challenges.

Qualifications

• Bachelor's degree in Computer Science, Computer Engineering, or related discipline.
• At least 1 year of IT or internet industry experience, with after-sales exposure preferred.
• Solid understanding of cloud computing, Kubernetes, DevOps, and container ecosystems.

Responsibilities

• Provide on-site technical guidance, demos, and training to help customers adopt the platform.
• Act as the primary technical liaison between customers and internal teams to resolve issues.
• Prepare technical documentation including proposals, test reports, and implementation plans.
• Handle customer support tickets, tracking, escalation, and timely closure.
• Represent the company at industry events and deliver technical talks.

Skills

Cloud computing

Kubernetes

DevOps practices

Communication skills

Analytical skills

Team collaboration

Education

Bachelor's degree in Computer Science / Computer Engineering

Tools

Docker

Kubernetes

Job description

About the Role

Our client is a well-established technology company specialising in cloud-native and container platform solutions, serving enterprise customers across the region. They are looking for an After-Sales Engineer to serve as a key technical bridge between the company and its customers, ensuring smooth product adoption and long-term satisfaction. This is an exciting opportunity for someone who thrives in a customer-facing technical role and enjoys solving complex infrastructure challenges. You will collaborate closely with both internal product and R&D teams as well as external partners to continuously improve service delivery and solution quality.

Key Responsibilities

• Deliver on-site technical guidance, product demonstrations, and training sessions to help customers successfully evaluate and adopt the platform
• Serve as the primary technical liaison between customers and internal teams, managing relationships and resolving issues in a timely manner
• Partner with the sales team to identify business opportunities, develop solution proposals, and provide pre- and post-sales technical support
• Prepare and own key technical documentation including project proposals, tender submissions, test reports, and implementation plans
• Gather and synthesise customer and market feedback, channelling actionable insights to product management and R&D teams
• Manage and resolve customer support tickets, ensuring issues are tracked, escalated where necessary, and closed within agreed timelines
• Represent the company at industry events, marketing activities, and technical forums, including delivering presentations and keynote contributions
• Engage in technical exchanges and collaborative initiatives with ecosystem partners and third-party vendors

Requirements

• Bachelor's degree in Computer Science, Computer Engineering, or a related discipline
• At least 1 year of relevant experience in IT or internet-related industries, with exposure to after-sales support, R&D, or operations and maintenance of medium-to-large-scale projects (prior after-sales experience is a bonus)
• Solid understanding of cloud computing technologies, including familiarity with Kubernetes, DevOps practices, and container platform ecosystems
• Strong communication skills with the ability to convey technical concepts clearly to both technical and non-technical stakeholders
• Demonstrated ability to work both independently and collaboratively in a fast-paced team environment, with strong problem-solving and analytical capabilities
• Experience with large-scale enterprise project delivery or cloud infrastructure operations (is a bonus)