Technical Support Engineer

Exail Pte Ltd; Singapore; On-site; SGD 42,000 - 63,000; Full time

Job summary

Exail Group in Singapore seeks a Technical Support Engineer to install, train, and accept delivered equipment, while providing regional technical support to the sales team and handling the 24/10 hotline. The role includes on-site installations within APAC and occasional travel outside the region.

Applicants should hold a degree in Mechanical, Aeronautical, or Marine Engineering, possess strong problem-solving and communication skills, and be willing to travel up to 40% of the year.

Qualifications

• Degree in Mechanical Engineering or equivalent.
• Demonstrates service-oriented attitude for customer satisfaction.
• Self-motivated and technically curious approach to work.
• Excellent verbal and written communication.
• Strong analytical and trouble-shooting skills; capable of system level troubleshooting.
• Able to work independently and repair equipment remotely or on-site.
• Willing to travel up to ~40% of the year.

Responsibilities

• Installations, training, and acceptance tests of delivered equipment.
• Provide technical support to sales team in the APAC region, including pre-sale demos.
• Open and manage the 24/10 Support Hotline and support email.
• Provide on-site customer support and demonstrations within APAC (and occasionally beyond).
• Document all support claims and incidents in the company database.
• Prepare project specifications and timelines with customers.
• Test, evaluate, modify, and re-test Exail products.
• Write reports and documentation of product tests and results.
• Analyze data and interpret results.

Skills

Verbal communication

Written communication

Analytical thinking

Troubleshooting

Independent work

Customer focus

Travel flexibility

Education

Mechanical Engineering

Aeronautical Engineering

Marine Engineering

Job description

Exail Group is a leading manufacturer of navigation, positioning and sea floor mapping solutions with 24/7 support and offices in every continent.

We are pioneers of FOG (Fiber Optic Gyroscope), acoustic and imagery technologies, offering to high-tech industries, including the defense, civil marine and offshore oil and gas sectors.

Title: Technical Support engineer

Job Type : Full time

Location : Singapore

Job Duties and Responsibilities:

• Installation / Training / Acceptance tests of delivered equipment.
• Technical support to sales team in the region, including pre-sale demonstration of products.
• Open and follow-through of the 24/10 Support Hotline, Support email, and customer requests.
• Provide equipment installations / demonstrations / on-site customer support within the APAC geographical zone and occasionally outside this zone.
• Document and record all support claims and incidents within company database, per company policy and procedure.
• Prepare project specifications and time-line with customers.
• Testing, evaluating, modifying and re-testing Exail products.
• Writing reports and documentation of product tests and results.
• Analyzing and interpreting data.
• . The role will be a specialist in Unmanned vehicles and Maritime autonomy

Skills and Qualifications:

• A degree in Mechanical Engineering, Aeronautical Engineering, Marine Engineering (or equivalent)
• Demonstrates service-oriented attitude, providing successful product support for customer satisfaction.
• Self-motivated and technically curious approach to work.
• Excellent verbal and written communication.
• Strong analytical and trouble-shooting skills, candidates are expected to be able to do system level troubleshooting
• Ability to think and work independently, to analyze and repair equipment both remotely and on-site.
• Must be willing to travel up to ~40% of the year.

Technical training will be provided.

For a comprehensive description of the company product lines, please visit www.exail.com