TECHNICAL SERVICES & SOLUTIONS MANAGER

ADVANCED INFOCOMM PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Advanced InfoComm PTE. LTD. is seeking a Technical Services & Solutions Manager to lead technical teams, support sales with expert solutions, and drive customer engagement through innovative technology services.

You will oversee certification programs, develop roadmaps for staff skills, and coordinate training sessions to elevate team performance while representing the company at events and demonstrations.

Qualifications

• Diploma or Degree in Engineering, Electronics, IT, Networking, Security Systems, or related discipline.
• 2–5 years of relevant experience in security systems, networking, systems integration, or technical support environment.
• Experience in distributor, vendor, SI, or technical service environments is an advantage.

Responsibilities

• Lead and manage technical personnel by assigning resources, monitoring workloads, conducting performance reviews, and coaching to build a high-performing team.
• Support sales teams by engaging customers and identifying business opportunities through detailed technical discussions and requirement gathering.
• Prepare accurate technical proposals, compliance statements, solution architectures, network diagrams, and technical specifications to meet customer needs.
• Conduct product demonstrations, proof-of-concept sessions, and technical presentations to customers, consultants, partners, and system integrators to support sales efforts.
• Oversee professional services by reviewing implementation quality, service reports, and providing technical guidance to field engineers to ensure compliance with company and vendor standards.

Education

Engineering/IT degree

Job description

Company Overview

Advanced InfoComm is a leading security and technology company dedicated to delivering innovative solutions. We foster a collaborative and inclusive environment where creativity and expertise thrive, enabling employees to engage closely with clients and contribute to business success.

Job Summary

Join Advanced InfoComm as a Technical Services & Solutions Manager to lead technical teams, support sales with expert solutions, and drive customer engagement through innovative technology services.

Responsibilities

• Support sales teams by engaging customers and identifying business opportunities through detailed technical discussions and requirement gathering
• Prepare accurate technical proposals, compliance statements, solution architectures, network diagrams, and technical specifications to meet customer needs
• Participate in consultant briefings, tender submissions, and technical evaluations to recommend commercially viable and technically sound solutions
• Lead and manage technical personnel by assigning resources, monitoring workloads, conducting performance reviews, and coaching to build a high-performing team
• Develop certification and competency roadmaps to enhance staff skills and ensure team retention and engagement
• Conduct product demonstrations, proof-of-concept sessions, and technical presentations to customers, consultants, partners, and system integrators to support sales efforts
• Represent the company at exhibitions, roadshows, and technical seminars to promote products and solutions
• Oversee professional services by reviewing implementation quality, service reports, and providing technical guidance to field engineers to ensure compliance with company and vendor standards
• Manage customer support operations by handling technical escalations, coordinating vendor support and warranty claims, and ensuring effective resolution of customer issues
• Act as technical liaison with vendors by managing escalations, certifications, participating in product roadmap discussions, and evaluating new technologies for introduction
• Conduct customer, partner, and internal training sessions; develop training materials and coordinate certification programs to improve technical competency
• Develop and maintain standard operating procedures (SOPs) and technical standards and documentation to ensure compliance and continuous improvement

Required competencies and certifications

• Diploma or Degree in Engineering, Electronics, IT, Networking, Security Systems, or related discipline.
• Minimum 2 to 5 years of relevant experience in security systems, networking, systems integration, or technical support environment.
• Experience in distributor, vendor, SI, or technical service environments will be an advantage.

This role is open preferably to Singaporeans and Singapore Permanent Residents (PR) only.