Manager (Service Assurance), Group Data Centre Operations

STT GDC PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

STT GDC PTE. LTD. in Singapore seeks a qualified individual for an auditing role concerning ISO certifications. You will conduct audits, monitor operational processes, and support the setup of management systems to ensure compliance and enhance security posture.

The ideal candidate has a degree in IT or Engineering, at least 6 years of experience, and holds ISO auditor certifications. Strong analytical and bilingual communication skills are preferred. Join us to contribute significantly to our dynamic data centre operations.

Qualifications

• Minimum 6 years of relevant experience, including at least 3 years in a Data Centre environment.
• ISO Lead/Internal Auditor certification with hands-on audit and certification experience.
• Familiarity with ISMS, BCMS, SMS frameworks and operations support tools.

Responsibilities

• Conduct internal audits for ISO certifications and prepare audit reports.
• Monitor operational processes to drive continuous improvement.
• Provide training and coaching to data centre operations teams.

Skills

Analytical skills

Problem-solving

Cross-cultural communication

Bilingual in English and an additional Southeast Asian language

Education

Degree or Diploma in IT, Mechanical & Electrical Engineering or related field

Tools

ITSM processes (incident, change, problem management)

Job description

About STTGDC

Be part of a global leader in data centre solutions. ST Telemedia Global Data Centres (STT GDC) is a data centre provider headquartered in Singapore, with a global footprint in major business markets across Singapore, the United Kingdom, Germany, Italy, India, Thailand, South Korea, Indonesia, Japan, the Philippines, Malaysia and Vietnam. We harness cutting‑edge technology to deliver a comprehensive suite of world‑class, scalable and flexible data centre solutions, including connectivity and support services, designed to meet the evolving colocation needs of today and tomorrow. By joining our team, you’ll be part of a dynamic, fast‑growing industry that forms the cornerstone of today’s digital world.

Key Duties and Responsibilities

• Plan, schedule, and conduct internal audits for ISO 27001, ISO 20000-1, ISO 22301, and ISO 50001standards, prepare audit reports and follow up with auditees to close findings.
• Plan, schedule, and complete external audits by engaging certification bodies to achieve and maintain ISO 27001, ISO 20000-1, ISO 22301, and ISO 50001 certifications.
• Monitor and review operational processes, including incident and change management to drive continuous improvement of key KPIs.
• Monitor the effectiveness of physical security controls and operations to maintain and enhance overall sites security posture.
• Support the setup and maintenance of ISMS, BCMS, and SMS management systems.
• Contribute to the documentation of key operational policies, processes, manuals, SOPs to drive alignment and consistency across countries.
• Support the automation of operational processes and performance reporting using appropriate IT tools and systems.
• Provide training and coaching to the data centre operations teams and auditees on audit requirements and processes.
• Support all service assurance‑related activities, initiatives, and projects.
• Any other tasks as assigned by the Management

Requirements

• Degree or Diploma in IT, Mechanical & Electrical Engineering, or a related field.
• Minimum 6 years of relevant experience, including at least 3 years in a Data Centre environment.
• Experience in data centre or critical environment operations (e.g., M&E facilities, security operations) and ITSM processes (incident, change, problem management).
• ISO Lead/Internal Auditor certification (ISO 27001, 22301, 20000-1, or 50001) with hands‑on audit and certification experience.
• Familiarity with ISMS, BCMS, SMS frameworks and ITSM/operations support tools.
• Strong analytical, problem‑solving, and cross‑cultural communication skills; bilingual in English and an additional Southeast Asian language is preferred.
• Self‑driven with strong attention to detail and the ability to deliver results with minimal supervision.