Technical CX Specialist - Hybrid AI Enterprise Support

Harvey, Inc.; Singapore; Hybrid; SGD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work arrangement

4-week onboarding program

Professional development stipend

Job summary

Harvey, Inc. is seeking a Technical CX Specialist to join the CX team, reporting to the CX Manager. You will be the frontline support for enterprise customers, delivering empathetic and efficient help for AI-driven products.

You’ll handle inquiries on technical issues including API access, authentication, and error logs, manage priorities, and collaborate with teammates to improve the customer experience. We offer a 3-2 hybrid schedule, a 4-week onboarding, and a professional development stipend

Qualifications

• Empathy and clear communication are essential in a fast-paced enterprise support role.
• Strong problem-solving and critical thinking for diagnosing complex issues.
• Highly organized and able to manage multiple tasks and priorities.
• Solid understanding of APIs and how to troubleshoot API-related concepts.
• Proficiency with customer support tools and CRM systems.
• Collaborative team player contributing to cross-functional workflows.

Responsibilities

• Serve as frontline contact for support inquiries with empathetic, accurate resolutions across technical issues.
• Manage multiple priorities during shifts with high responsiveness and accountability.
• Collaborate with teammates and cross-functional partners to troubleshoot complex issues and elevate the customer experience.
• Maintain up-to-date knowledge of products and services to provide informed support.
• Document customer interactions and feedback to support continuous product and process improvements.
• Own tasks independently while contributing to team workflows and support process refinement.

Skills

Empathy

Communication

Problem-solving

Organization

Learning mindset

Cross-functional collaboration

Tools

CRM tools

APIs

Job description

Harvey, Inc. is seeking a Technical CX Specialist to join the CX team, reporting to the CX Manager. You will be the frontline support for enterprise customers, delivering empathetic and efficient help for AI-driven products.

You’ll handle inquiries on technical issues including API access, authentication, and error logs, manage priorities, and collaborate with teammates to improve the customer experience. We offer a 3-2 hybrid schedule, a 4-week onboarding, and a professional development stipend