Senior Technical CX Specialist – Enterprise AI (Hybrid SG)

Aitomic Jobs; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

Harvey is hiring a Technical CX Specialist to join our Singapore on-site team. You will be the frontline for enterprise AI-driven product support, delivering empathetic and precise resolutions while coordinating with product and engineering teams.

You’ll manage multiple priorities, grow your product knowledge, and help shape scalable CX processes. A strong communicator with APIs experience will thrive in this high-growth role.

Qualifications

• 3+ years in fast-paced technical support for AI products.
• Excellent written and verbal communication skills.
• Strong problem-solving and analytical abilities.
• Ability to explain complex technical concepts to non-technical audiences.

Responsibilities

• Serve as the first point of contact for customer inquiries, delivering empathetic, accurate, and timely resolutions.
• Manage multiple competing priorities during assigned support shifts.
• Collaborate with cross-functional partners to troubleshoot complex issues and elevate when appropriate.
• Maintain deep, up-to-date knowledge of products, features, and services.
• Document customer interactions and feedback to support continuous improvement.

Skills

Premium support

API troubleshooting

Enterprise customers

Effective communication

Tools

CRM systems

APIs

Job description

Harvey is hiring a Technical CX Specialist to join our Singapore on-site team. You will be the frontline for enterprise AI-driven product support, delivering empathetic and precise resolutions while coordinating with product and engineering teams.

You’ll manage multiple priorities, grow your product knowledge, and help shape scalable CX processes. A strong communicator with APIs experience will thrive in this high-growth role.