Senior Technical CX Specialist – Hybrid & Growth

Harvey

Singapore

Hybrid

SGD 60,000 - 90,000

Full time

4 days ago

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Benefits offered by this job

Hybrid work

Onboarding & training

Professional development

Cross-functional projects

Growth opportunities

Job summary

Harvey is seeking a Technical CX Specialist in Singapore to serve enterprise clients on AI-driven products. You will be the frontline support, delivering empathetic, efficient assistance and resolving complex technical issues.

You will collaborate with cross-functional teams, escalate when needed, and continuously update knowledge bases. The role offers hybrid work arrangements and opportunities for personal and professional growth.

Qualifications

3+ years in fast-paced technical support for AI-driven products.
Excellent written and verbal communication; ability to explain technical concepts clearly.
Strong problem-solving, multitasking, and collaboration across teams.

Responsibilities

Serve as frontline support for enterprise customers, resolving tech and product issues.
Manage multiple priorities with high responsiveness and accountability.
Collaborate with teammates and cross-functional partners to troubleshoot issues and escalate when needed.
Maintain up-to-date knowledge of Harvey products and services.
Document interactions to support product/process improvements.
Own tasks independently while contributing to team workflows.