Enterprise Tech CX Specialist for AI & APIs

Precision Labs; Singapore; Hybrid; SGD 60,000 - 100,000; Full time

Benefits offered by this job

Hybrid work arrangement

4-week onboarding

Professional development stipend

Cross-functional projects

Build CX operations

Job summary

Harvey is building an enterprise AI-driven platform and seeks a Technical CX Specialist to join the Customer Experience team, reporting to the CX Manager. You will be the frontline support for enterprise customers, solving problems and ensuring a seamless experience.

You will maintain product knowledge, collaborate across teams, document feedback, and contribute to continuous improvement. We require 3+ years in technical support, strong empathy, excellent communication, and a passion for

Qualifications

• 3+ years in a fast-paced technical support role for enterprise AI products.
• Ability to explain complex technical concepts to technical and non-technical audiences.
• Strong empathy and communication skills.
• Proven problem-solving and prioritization under pressure.

Responsibilities

• Serve as the first point of contact for customer support inquiries and provide timely resolutions.
• Manage multiple priorities with high responsiveness during shifts.
• Collaborate with teammates and cross-functional partners to troubleshoot and escalate as needed.
• Maintain deep knowledge of products, features, and services.
• Document interactions and feedback to improve products and support materials.
• Own tasks independently while contributing to team workflows.

Skills

Empathy

Communication skills

Problem-solving

Organised

APIs understanding

CRM tools

Team collaboration

Learning mindset

Tools

CRM systems

Job description

Harvey is building an enterprise AI-driven platform and seeks a Technical CX Specialist to join the Customer Experience team, reporting to the CX Manager. You will be the frontline support for enterprise customers, solving problems and ensuring a seamless experience.

You will maintain product knowledge, collaborate across teams, document feedback, and contribute to continuous improvement. We require 3+ years in technical support, strong empathy, excellent communication, and a passion for