Enterprise CSM, APAC — Lead AI Platform Adoption

Harvey; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Harvey is hiring an Enterprise Customer Success Manager to partner with enterprise clients across Singapore and APAC, driving adoption, retention, and expansion after onboarding. You will work closely with Sales, Product, and Legal Engineering to translate customer needs into product value and influence Harvey’s roadmap.

The role requires 5+ years in enterprise SaaS or related fields, with a proven ability to manage complex accounts and navigate executive relationships in the legal/AI space.

Qualifications

• 5+ years in customer success, account management, or strategic consulting in enterprise SaaS or tech.
• Experience managing complex enterprise accounts with multiple stakeholders including C-suite.
• Strong data-driven approach using health data, usage metrics and KPIs.
• Excellent communication and ability to influence across technical and non-technical teams.
• Experience with legal industry clients, professional services, or AI/LLM products preferred.
• Based in or willing to relocate to Singapore with APAC travel as needed.

Responsibilities

• Own strategic account management for enterprise clients across Singapore and APAC.
• Lead onboarding and implementation for new enterprise deployments from scoping to go-live.
• Build and execute success plans using product usage data and health scores to mitigate churn and identify growth.
• Serve as trusted advisor on Harvey’s AI capabilities, conduct training and business reviews.
• Collaborate with Sales, Product, and Legal Engineering to relay feedback and influence roadmap priorities.
• Develop scalable playbooks for the APAC CS motion and support regional growth.

Skills

Enterprise SaaS

Account management

Strategic consulting

Analytical skills

Executive presence

APAC travel

Job description

Harvey is hiring an Enterprise Customer Success Manager to partner with enterprise clients across Singapore and APAC, driving adoption, retention, and expansion after onboarding. You will work closely with Sales, Product, and Legal Engineering to translate customer needs into product value and influence Harvey’s roadmap.

The role requires 5+ years in enterprise SaaS or related fields, with a proven ability to manage complex accounts and navigate executive relationships in the legal/AI space.