Technical Customer Support

DART CONSULTING AND TRAINING PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

DART CONSULTING AND TRAINING PTE. LTD. is seeking a customer technical specialist to own issues end-to-end, diagnose and resolve problems, and ensure high customer satisfaction. You will serve as the main technical contact and take ownership of customer accounts and systems.

You will collaborate with customers and internal teams to deliver services, manage projects, and tailor solutions that meet customer needs while maintaining strong relationships.

Qualifications

• Own customer technical issues end-to-end, diagnose, troubleshoot and resolve problems.
• Serve as the primary point of contact for technical concerns, ensuring timely resolutions and proactive solutions to optimize performance and address potential risks.
• Take full ownership of customer accounts and systems, ensuring that all aspects of their technical needs are addressed and managed effectively.
• Demonstrate strong management and organizational skills to oversee customer projects, coordinate with internal teams, and ensure timely delivery of services.
• Work collaboratively with both customers and internal teams to foster a productive working relationship and achieve common goals.
• Build and maintain positive relationships with customers, understanding their needs and providing tailored solutions.

Responsibilities

• Own customer technical issues end-to-end, diagnose, troubleshoot, and resolve problems.
• Serve as the primary contact for technical concerns, ensuring timely resolutions and proactive solutions to optimize performance and address risks.
• Take full ownership of customer accounts and systems to address all technical needs.
• Demonstrate strong management and organizational skills to oversee customer projects and coordinate with internal teams for timely delivery.
• Work with customers and internal teams to foster productive relationships and achieve common goals.
• Build and maintain positive relationships, understand customer needs, and provide tailored solutions.

Job description

Key Responsibilities:

• Own customer technical issues end-to-end, using your expertise to diagnose, troubleshoot, and resolve problems.
• Serve as the primary point of contact for technical concerns, ensuring timely resolutions and proactive solutions to optimize performance and address potential risks, ensuring a high level of customer satisfaction and retention.
• Take full ownership of customer accounts and systems, ensuring that all aspects of their technical needs are addressed and managed effectively.
• Demonstrate strong management and organizational skills to oversee customer projects, coordinate with internal teams, and ensure timely delivery of services.
• Work collaboratively with both customers and internal teams to foster a productive working relationship and achieve common goals.
• Build and maintain positive relationships with customers, understanding their needs and providing tailored solutions.