IT Support

APTSYS TECHNOLOGY SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

PVH (Tommy Hilfiger/Calvin Klein) in Singapore seeks a customer support engineer to implement, commission and train Aptsys products for customers, including network and Wi-Fi setup. The role involves hands-on technical support and close coordination with customers across Singapore.

You will handle level 1 support via calls, emails, and on-site visits, analyze inquiries, troubleshoot issues, and ensure feedback reaches Product Development.

Responsibilities

• Implementation, commissioning and training of Aptsys' products for customers.
• Setup of network and Wi-Fi infrastructure as required.
• Handle level 1 customer support tactfully of inbound calls, email enquiries and on-site visits.
• Analyze and clarify customer technical inquiries.
• Troubleshoot and resolve issues.
• Ensure that customer feedback, patch requirements and diagnosis are communicated thoroughly to the Product Development team when necessary.
• Attend daily support meetings to update new issues and resolution progress.
• Manage support cases to ensure issues are comprehensively recorded, tracked, resolved, and follow-ups are completed in a timely manner.

Job description

Responsibilities

• Implementation, commissioning and training of Aptsys' products for customers.
• Setup of network and Wi-Fi infrastructure as required.
• Handle level 1 customer support tactfully of inbound calls, email enquiries and on-site visits.
• Analyze and clarify customer technical inquiries.
• Troubleshoot and resolve issues.
• Ensure that customer feedback, patch requirements and diagnosis are communicated thoroughly to the Product Development team when necessary.
• Attend daily support meetings to update new issues and resolution progress.
• Manage support cases to ensure issues are comprehensively recorded, tracked, resolved, and follow‑ups are completed in a timely manner.