Technical Account Manager, Singapore – Onsite & Impact

Breeze; Singapore; On-site; SGD 120,000 - 180,000; Full time

Benefits offered by this job

Equity

MacBook

Annual global offsite

Medical insurance

Job summary

Breeze is hiring a Technical Account Manager for Singapore to own relationships with key merchants, guide integrations end-to-end, and ensure long-term value from Breeze payment solutions. You will collaborate with Sales, Product, Engineering, and Risk teams to support rapid adoption and healthy production accounts.

As one of the first TAM hires in APAC, you’ll shape the function, own critical incidents, and leverage AI to streamline operations while driving revenue growth and customer

Qualifications

• 4+ years in Technical Account Management, Solutions or Sales Engineering, or similar technical client-facing role.
• Strong knowledge of payments including authorization, capture, refunds, chargebacks and disputes.
• Able to explain complex technical concepts clearly to engineers and executives.
• Experience in scale-up/high-growth environments and growing strategic client relationships to drive revenue.
• Comfortable working cross-functionally with global teams and managing multiple high-priority accounts.

Responsibilities

• Own the technical and commercial success of a portfolio of key merchant accounts.
• Lead merchant integrations and go-lives end to end with API, webhook, and checkout guidance.
• Act as the primary technical contact for merchant engineering teams and advise on best practices.
• Troubleshoot production issues such as payment failures, webhook problems, and reconciliations.
• Escalate issues with clear reproduction steps and drive resolution with Engineering and Operations.
• Maintain communication with merchants during incidents and degradations.
• Collaborate with Sales, Solutions Engineers, and Forward Deployed Engineers on technical scoping.
• Run quarterly business reviews and integration health checks.
• Create and maintain integration guides, runbooks, and merchant FAQs; monitor health with SQL/ dashboards.
• Build and maintain CRM systems and client health metrics.

Skills

Technical Account Management

Payments / FinTech knowledge

Clear communication to engineers &exec

Cross-functional collaboration

Problem solving & debugging

Tools

SQL

BI dashboards

Job description

Breeze is hiring a Technical Account Manager for Singapore to own relationships with key merchants, guide integrations end-to-end, and ensure long-term value from Breeze payment solutions. You will collaborate with Sales, Product, Engineering, and Risk teams to support rapid adoption and healthy production accounts.

As one of the first TAM hires in APAC, you’ll shape the function, own critical incidents, and leverage AI to streamline operations while driving revenue growth and customer