Technical Account Manager

breezecash; Singapore; On-site; SGD 90,000 - 140,000; Full time

Job summary

Breeze, a leading fintech company in Singapore, is hiring a Technical Account Manager to own the technical and commercial success of merchant accounts. You will drive adoption, retention, and expansion while coordinating with engineering and product teams.

In this role you will lead merchant integrations end-to-end, troubleshoot production issues, analyze logs and data, and help scale deployments across markets.

Qualifications

• 4+ years in Technical Account Management or similar roles in Payments/FinTech.
• Strong knowledge of payments workflows: authorization, captures, refunds, disputes.
• Hands-on API experience with REST, webhooks, and sandbox testing.
• Ability to read logs and code, and write basic scripts (Python or JavaScript) and SQL.
• Able to explain technical concepts clearly to engineers and executives.
• Experience in scale-up environments and cross-functional collaboration.

Responsibilities

• Own technical and commercial success of a portfolio of key merchant accounts.
• Lead merchant integrations and go-lives end to end, from technical scoping to launch readiness.
• Serve as the primary technical contact for merchant engineering teams.
• Troubleshoot production payment issues and analyze logs and transaction data.
• Escalate issues with clear reproduction steps and follow through to resolution.
• Collaborate with Sales, Solutions Engineers, and Engineers on technical scoping and handoffs.
• Run strategic account reviews and health checks for integrations.

Skills

Payments knowledge

APIs & integrations

SQL queries

Cross-functional communication

Tools

Postman

cURL

Browser dev tools

Job description

At Breeze, we're building the AI-powered infrastructure layer for global commerce, making it radically simpler for businesses to sell, get paid, and operate across markets.

We go far beyond traditional payment processing. Breeze combines global payments, AI, stablecoins, and a Merchant of Record-like model to take on the complexity businesses typically manage themselves, including compliance, risk, fraud, chargebacks, reconciliation, and customer support.

Our goal is simple: let businesses focus on building and selling great products while Breeze handles the complexity behind getting paid.

Backed by Sequoia Capital , Multicoin Capital , and The Chainsmokers , Breeze is a successful, rapidly growing, and exceptionally well-capitalized company. We have the runway to think long term while remaining early enough that every person joining today can have a meaningful impact on what we build.

We are hiring a Technical Account Manager, Singapore!

What You'll Do

• Own the technical and commercial success of a portfolio of key merchant accounts, driving adoption, retention, and expansion.
• Lead merchant integrations and go-lives end to end, from technical scoping and API, webhook, and checkout integration guidance to sandbox testing and launch readiness.
• Act as the primary technical contact for merchant engineering teams: answer integration questions, review implementations, and advise on best practices.
• Troubleshoot production issues such as payment failures, declines, webhook delivery problems, settlement and reconciliation discrepancies, and chargebacks. Analyze logs, API requests and responses, and transaction data to find root causes.
• Escalate to Engineering with clear reproduction steps, evidence, and merchant impact, and follow issues through to resolution.
• Own communication with affected merchants during incidents and degradations, working with Engineering and Operations to keep updates clear, timely, and accurate.
• Partner with Sales, Solutions Engineers, and Forward Deployed Engineers on technical scoping and a smooth handoff of new merchants into account management.
• Run strategic account planning, Quarterly Business Reviews, and technical product training, including regular integration health reviews covering success and error rates, latency, and feature adoption.
• Create and maintain integration guides, runbooks, and merchant-facing FAQs, and use SQL, scripts, and dashboards to monitor merchant health.
• Build, improve, and maintain CRM systems, client health metrics, and standardized reporting workflows.
• Track and report on merchant churn rate, revenue growth and retention, client satisfaction, integration health, and adoption of new Breeze features.
• Represent the technical voice of the customer internally: turn merchant feedback and integration friction into clear product and engineering requirements, and identify cross-sell and upsell opportunities.

What We're Looking For

• 4+ years of experience in Technical Account Management, Solutions or Sales Engineering, Technical Support Engineering, or a similar technical client-facing role, preferably within Payments or FinTech.
• Strong working knowledge of payments, including authorization, capture, refunds, chargebacks and disputes, settlement and reconciliation, and how risk, fraud, and compliance shape payment flows.
• Hands-on experience with APIs and integrations: REST APIs, webhooks, authentication, idempotency, error handling, and sandbox testing, using tools such as Postman, cURL, and browser developer tools.
• Comfortable reading logs, request and response payloads, and code, and writing basic scripts (Python or JavaScript) and SQL queries to investigate issues and analyze transaction data.
• Able to explain complex technical concepts clearly to both engineers and executives, and to earn the trust of merchant engineering teams.
• Experience working in scale-up and high-growth environments, and growing strategic client relationships to drive revenue.
• Comfortable working cross-functionally with global Sales, Product, Engineering, and Risk and Compliance teams.
• Ability to manage multip