Tech Support Intern: Hands-On IT, Hardware & Network

The Smart Local; Singapore; On-site; SGD 10,000 - 12,000; Full time

Job summary

The Smart Local is seeking a motivated Tech Support Intern to join our Tech team in Singapore. You will assist with hardware, software and network issues, and communicate technical information to non-technical users.

Ideal candidates are pursuing a Diploma/Degree in IT, have basic knowledge of Windows and Mac OS, and can work independently or with the team in a fast-paced environment. A 16-week internship commitment is required.

Qualifications

• Pursuing or holding a Diploma/Degree in Information Technology or equivalent.
• Basic knowledge of operating systems, software and hardware, including Windows and Mac OS.
• Strong analytical and problem-solving abilities with attention to detail.
• Strong verbal and written communication skills.
• Ability to explain technical information to non-technical users clearly.
• Ability to work independently and in a team in a fast-paced environment.
• Commitment to a minimum of 16-week (4-month) internship.

Responsibilities

• Work with the team to resolve Tech support requests from employees (hardware, software or network connectivity)
• Provide 1st level desktop, network and application support
• Support and troubleshoot software and hardware equipment needs across TSL SG and its overseas counterparts
• Investigate, diagnose and resolve software and hardware issues
• Support and maintain physical security systems such as CCTV, door access etc.
• Maintain and update technical documentation
• Collaborate closely with the HR team to ensure a smooth and seamless onboarding and exit process on IT related matters
• Assist with Asset Tracking and Asset Management
• Participate in ad-hoc projects and assignments as needed

Skills

Windows OS

Mac OS

Networking basics

Troubleshooting

Communication skills

Teamwork

Independent work

Education

Diploma/Degree in Information Technology or equivalent

Job description

The Smart Local is seeking a motivated Tech Support Intern to join our Tech team in Singapore. You will assist with hardware, software and network issues, and communicate technical information to non-technical users.

Ideal candidates are pursuing a Diploma/Degree in IT, have basic knowledge of Windows and Mac OS, and can work independently or with the team in a fast-paced environment. A 16-week internship commitment is required.