Tech Support Assistant

The Smart Local; Singapore; On-site; SGD 10,000 - 12,000; Full time

Job summary

The Smart Local is seeking a motivated Tech Support Intern to join our Tech team in Singapore. You will assist with hardware, software and network issues, and communicate technical information to non-technical users.

Ideal candidates are pursuing a Diploma/Degree in IT, have basic knowledge of Windows and Mac OS, and can work independently or with the team in a fast-paced environment. A 16-week internship commitment is required.

Qualifications

• Pursuing or holding a Diploma/Degree in Information Technology or equivalent.
• Basic knowledge of operating systems, software and hardware, including Windows and Mac OS.
• Strong analytical and problem-solving abilities with attention to detail.
• Strong verbal and written communication skills.
• Ability to explain technical information to non-technical users clearly.
• Ability to work independently and in a team in a fast-paced environment.
• Commitment to a minimum of 16-week (4-month) internship.

Responsibilities

• Work with the team to resolve Tech support requests from employees (hardware, software or network connectivity)
• Provide 1st level desktop, network and application support
• Support and troubleshoot software and hardware equipment needs across TSL SG and its overseas counterparts
• Investigate, diagnose and resolve software and hardware issues
• Support and maintain physical security systems such as CCTV, door access etc.
• Maintain and update technical documentation
• Collaborate closely with the HR team to ensure a smooth and seamless onboarding and exit process on IT related matters
• Assist with Asset Tracking and Asset Management
• Participate in ad-hoc projects and assignments as needed

Skills

Windows OS

Mac OS

Networking basics

Troubleshooting

Communication skills

Teamwork

Independent work

Education

Diploma/Degree in Information Technology or equivalent

Job description

About the role:

We are seeking a highly motivated Tech Support Intern to join our Tech team.

You should be passionate about technology, have excellent problem-solving skills, and be able to communicate technical information to non-technical users effectively.

This unique opportunity will allow you to be exposed to the workings of a growing media company as well as working with an experienced team!

You must be able to commit to a minimum of 16-weeks (4 months) internship.

What you will do:

• Work with the team to resolve Tech support requests from employees (hardware, software or network connectivity)
• Provide 1st level desktop, network and application support
• Support and troubleshoot software and hardware equipment needs across TSL SG and its overseas counterparts
• Investigate, diagnose and resolve software and hardware issues
• Support and maintain physical security systems such as CCTV, door access etc.
• Maintain and update technical documentation
• Collaborate closely with the HR team to ensure a smooth and seamless onboarding and exit process on IT related matters
• Assist with Asset Tracking and Asset Management
• Participate in ad-hoc projects and assignments as needed

The successful candidate should have:

• Possess or currently studying for a Diploma/Degree in Information Technology or equivalent
• Basic knowledge of operating systems, software, and hardware, including Windows and Mac OS
• Strong analytical and problem-solving abilities, ensuring accuracy and attention to detail
• Strong verbal and written communication skills
• Able to explain technical information to non-technical users in a clear and concise manner
• Able to work independently and as a team in a fast-paced environment
• Able to manage multiple activities and projects simultaneously
• Able to commit for a minimum of 16-weeks (4 months) internship

What you will gain:

• Opportunity to set foot into the media industry through a leading, homegrown media company
• Practical experience in Tech Support Operations
• Gain hands-on experience in diagnosing and resolving software, hardware, and network issues while providing first-level support and maintaining IT systems across multiple locations
• Potential for future employment opportunities based on performance