Technology Support Engineer

Monex Group; Singapore; On-site; SGD 48,000 - 72,000; Full time

Job summary

Monex Group is seeking a proactive Technology Support Engineer in Singapore to join our IT function. You will be the escalation point for end-user support across Microsoft 365 and Windows, ensuring productivity and smooth operation of devices and office tech.

You will handle device builds, onboarding/offboarding, and collaborate with infrastructure and security teams. A customer-focused mindset and strong communication are essential in our fast-paced environment.

Qualifications

• 2–4 years of IT support experience.
• Strong knowledge of Windows 11 and Microsoft 365.
• Experience with Intune or a similar device management platform.
• Excellent communication and customer-focused mindset.

Responsibilities

• Resolve escalated end user incidents and requests in Microsoft 365 and Windows environments.
• Prioritise, track and escalate tickets to meet SLAs.
• Support device builds, deployments, updates and troubleshooting across laptops, desktops and peripherals.
• Maintain and support Teams, SharePoint, OneDrive, Exchange Online and other collaboration tools.
• Provide hands-on office support including WiFi/LAN basics, printers, docking stations and meeting room tech.
• Coordinate with infrastructure and security teams to improve service quality.
• Desk and equipment moves, cable management and asset documentation.
• User onboarding, offboarding and changes as needed.
• Keep documentation and asset records accurate and up to date.

Skills

IT support experience

Windows 11

Microsoft 365

Intune

Troubleshooting

Customer service / communication

Job description

**Technology Support Engineer | Singapore** *Monex is a leading global financial solutions provider, offering a complete set of tools to support business growth and strategic financial operations.**We specialise in FX risk management and international payments, helping corporate and institutional clients design tailored FX solutions to navigate currency volatility with confidence. Our team of FX specialists implement well-considered currency strategies, offering dedicated support to help clients manage their payment needs – whether for goods, services, or direct investments.* *In 2023, Monex facilitated $309 billion in FX turnover, managed $10.7 billion in assets, and processed 8.5 million transactions. With offices across North America (Canada, the US, and Mexico), Asia (Singapore), and Europe (the UK, Spain, and the Netherlands), we serve over 66,000 clients worldwide.**By combining global reach with deep local market expertise, Monex enhances businesses with a suite of financial solutions and FX market analysis to help optimise efficiency, mitigate currency risk, and protect margins in an increasingly complex financial landscape. Our corporate client experience is further enhanced by our dedicated sector expertise across a range of industries.***Department Overview**The Monex Europe Technology department is responsible for all technology development and operations across the company for our London, Amsterdam, Madrid, Singapore & Toronto offices. Its responsibilities encompass oversight of all IT and electrical Infrastructure, facilities such as access control and HVAC, understanding business technology needs, evaluating new technologies, and accountability over the services and products used within Monex.**Job Overview**We’re looking for a proactive and technically strong Technology Support Engineer to join our growing IT function. You’ll be the escalation point for end user support across our Microsoft 365 and Windows environment, ensuring our people stay productive and that our technology and facilities run smoothly. From time to time you will be required to assist with non IT duties, able to lift and move computer equipment, maintaining a tidy and documented environment.**Key Responsibilities & Accountabilities*** Resolve escalated end user incidents and requests, Microsoft 365 and business apps, identity and access, and endpoint issues responding to support tickets in a timely manner.* Prioritise, track and escalate tickets as needed to meet service level agreements and ensure that all personnel receive prompt support.* Support device builds, deployments, updates, and troubleshooting across laptops, desktops, and peripherals.* Maintain and support Teams, SharePoint, OneDrive, Exchange Online and other collaboration tools.* Provide hands on office support including WiFi/LAN basics, printers, docking stations, and meeting room tech.* Work with other engineers, infrastructure, and security teams to improve service quality.* Desk and equipment moves, cable dressing and management.* User onboarding, offboarding, changes as needed.* Keep documentation and asset records accurate and up to date.**Key Skills & Experience Required*** 2–4 years in IT support.* Strong knowledge of Windows 11 and Microsoft 365.* Experience with Intune or similar device management platforms.* Solid troubleshooting abilities and a customer-focused mindset.* Clear communicator who thrives in a fast-paced environment.* Rudimentary DIY skills – able to use drills, screwdrivers, pliers**Nice to Have*** Microsoft certifications (MS900, MD102, AZ900).* ITIL Foundation.* PowerShell or automation experience.*If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us**!*At Monex, we do our very best every day to ensure that we take good care of our people, as our biggest asset is our highly driven and focused **Talent Culture**.We strive to continuously enable our people to develop their full potential by offering the necessary tools and support to empower our people to develop professionally and to take the next step in their career here at Monex.Teamwork is a paramount part of our Talent Culture as we achieve more when we collaborate and all work together. We take pride in our familial culture with colleagues who are willing to go the extra mile for one another.