Tech Support Analyst

UBS; Singapore; On-site; SGD 50,000 - 80,000; Full time

Job summary

UBS is seeking a Tech Support Analyst to support big data applications, many migrating to Azure, and to ensure production quality across workflows and tooling. You will contribute ITIL expertise to onboarding new services and help define workarounds for known errors.

You will participate in planning BCP and infrastructure projects, automate manual processes, and work on problem management to identify root causes and prevent reoccurrence. A global, follow-the-sun team supports this role.

Qualifications

• Bachelor's degree in Computer Science or related field.
• Azure knowledge is desirable but not required.
• Hands-on experience with UNIX, SQL and MS Office products.
• Experience with monitoring solutions (Netcool, AppDynamics, Splunk).
• Experience with automation tools (Automation Anywhere or IPcenter).
• Proficient with ServiceNow, Confluence, JIRA and Autosys.
• Solid working knowledge of ITIL.

Responsibilities

• Support big data applications that will migrate to Azure.
• Ensure workflows, processes and tooling meet high production quality standards.
• Contribute ITIL production expertise to onboarding of IT products and services.
• Define workarounds for known errors and initiate process improvements.
• Assist in planning BCP, patching and other infrastructure projects.
• Contribute to automating manual processes.
• Get involved in problem management to identify root causes and prevent reoccurrence.
• Maintain a knowledge database.

Skills

Azure

UNIX

SQL

MS Office

Monitoring tools

Automation tools

ServiceNow

Confluence

JIRA

Autosys

ITIL

IPcenter

Education

Bachelor's degree in Computer Science or related field

Tools

Netcool

AppDynamics

Splunk

Job description

Are you at your best when supporting others Do you have proven ability to solve complex application production issues And have a desire to innovate using state-of-the-art automation and monitoring tools

We're looking for a Tech support analyst to:

• support big data applications that will eventually migrate to Azure
• ensure workflows, processes, tooling and applications meet the highest production quality standards
• contribute ITIL production expertise to the onboarding of existing and new IT products and services
• define workarounds for known errors and initiate process improvements
• assist in planning BCP, patching and other infrastructure related projects
• contribute to automating manual processes
• get involved in problem management to identify root causes and ensure issues don\'t reoccur
• maintain a knowledge database

Your team :

You\'ll be working in the Application Support and Reliability organization which provides application support for various LoBs suite of applications of the bank. You will be part of a global team that provides follow-the-sun support with other locations in Pune India and Zurich Switzerland.

Your expertise :

• a Bachelor\'s degree in Computer Science or related field
• Azure knowledge is desirable but not required
• Hands-on experience with UNIX, SQL and MS Office products
• experience with monitoring solutions, preferably Netcool, AppDynamics and /or Splunk
• use of or knowledge of automation tools like Automation Anywhere or IPcenter a plus
• proficient with tools such as ServiceNow, Confluence, JIRA and batch scheduling tools like Autosys
• a solid working knowledge of ITIL