Applications Support (ETRM / CTRM)

Achieve Group; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

Achieve Group in Singapore seeks an experienced Application Support professional to support a global portfolio of trading and enterprise applications within an energy and commodities context.

This role combines production support, application change delivery and continuous service improvement in a fast-paced trading environment. You will coordinate with internal teams and external vendors across locations, with occasional out-of-hours support for major incidents and releases.

Qualifications

• Degree in Information Technology, Computer Science or related discipline, or equivalent qualifications.
• Minimum 5 years of application support experience in energy/commodities or complex trading environments.
• Experience with ETRM/CTRM platforms (e.g., Allegro Horizon, Topaz) preferred.
• Hands-on knowledge of Windows Server, SQL, and scripting (PowerShell or Python).
• Familiarity with ITIL incident, problem and change management.
• Strong troubleshooting and communication skills for technical and non-technical stakeholders.
• Global, proactive, customer-focused with ability to manage priorities across locations.
• Experience with Azure and cloud-based monitoring tools; Jira/Confluence/Agile/DevOps exposure.

Responsibilities

• Provide end-to-end support for trading and business applications, resolving application, system and data-related issues for users across multiple locations.
• Take ownership of incidents and service requests from initial diagnosis through to resolution, coordinating with internal teams and external vendors where necessary.
• Prioritise and track support cases through Jira, ensuring users and stakeholders receive timely updates in line with agreed service levels.
• Investigate recurring issues, conduct root cause analysis and work with the relevant teams to implement sustainable fixes.
• Partner with business users, developers and vendors on application enhancements, including requirements gathering, testing, release coordination and deployment activities.
• Monitor application availability, performance and capacity, taking proactive steps to improve system stability and reliability.
• Maintain support documentation, operating procedures and knowledge articles, while identifying opportunities to improve workflows through automation.
• Contribute to application implementations, technology upgrades and wider digital transformation initiatives.
• Provide occasional out-of-hours support for major incidents, planned maintenance, production releases and other business-critical activities.

Skills

Troubleshooting

Analytical thinking

Stakeholder communication

Global prioritization

Customer focus

Education

Degree in IT/CS or related field

Tools

Jira

Confluence

Azure

PowerShell

Python

SQL

ITIL processes

Job description

Our client is an established international organisation within the energy and commodities sector. They are looking for an experienced Application Support professional to support a global portfolio of business-critical trading and enterprise applications.

This role combines production support, application change delivery and continuous service improvement within a fast-paced trading environment.

Key Responsibilities:

• Provide end-to-end support for trading and business applications, resolving application, system and data-related issues for users across multiple locations.
• Take ownership of incidents and service requests from initial diagnosis through to resolution, coordinating with internal teams and external vendors where necessary.
• Prioritise and track support cases through Jira, ensuring users and stakeholders receive timely updates in line with agreed service levels.
• Investigate recurring issues, conduct root cause analysis and work with the relevant teams to implement sustainable fixes.
• Partner with business users, developers and vendors on application enhancements, including requirements gathering, testing, release coordination and deployment activities.
• Monitor application availability, performance and capacity, taking proactive steps to improve system stability and reliability.
• Maintain support documentation, operating procedures and knowledge articles, while identifying opportunities to improve workflows through automation.
• Contribute to application implementations, technology upgrades and wider digital transformation initiatives.
• Provide occasional out-of-hours support for major incidents, planned maintenance, production releases and other business-critical activities.

Requirements:

• Degree in Information Technology, Computer Science or a related discipline, or equivalent professional qualifications and experience.
• At least 5 years of application support experience within energy, commodities or another complex trading environment.
• Good understanding of the physical and/or financial commodity trade lifecycle.
• Hands-on experience supporting an ETRM or CTRM platform; exposure to Allegro Horizon, Topaz or a comparable system would be advantageous.
• Working knowledge of Windows Server and desktop environments, SQL, and scripting using PowerShell and/or Python.
• Familiarity with ITIL-based incident, problem and change management processes.
• Strong troubleshooting and analytical skills, with the ability to communicate effectively with both technical and non-technical stakeholders.
• Proactive and customer-focused, with the ability to take ownership and manage competing priorities in a global environment.
• Exposure to market data, electronic trading, risk analytics, shipping or financial applications.
• Experience supporting applications hosted on Microsoft Azure and using cloud-based monitoring tools.
• Familiarity with Jira, Confluence, Agile delivery and DevOps practices.
• Experience coordinating smaller application changes, releases or technology projects.