Team Manager

LOUIS VUITTON (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 42,000 - 70,000; Full time

Job summary

LOUIS VUITTON (SINGAPORE) PTE. LTD. seeks a Team Manager to lead and coach a high-performing store team, nurture client relationships and deliver unparalleled client experience while achieving sales goals.

The role focuses on team development, people planning, and close collaboration with Country Merchandising and Store leadership to drive product performance and operational excellence in a luxury retail environment.

Qualifications

• Must lead and coach a store team to meet and exceed sales targets.
• Develop talent, identify training needs, and secure succession plans.
• Be the reference on product category when needed.

Responsibilities

• Lead and develop the store team, setting goals and managing performance.
• Build and sustain long-term client relationships and provide exceptional client experiences.
• Drive sales through effective floor management, cross-selling, and client outreach.
• Be the store point of reference to the Country Merchandising team, sharing product feedback and market insights.
• Coordinate with Operations on inventory, grooming, and workforce planning.

Skills

Leadership

Coaching

Sales leadership

Clienteling

Team development

Job description

As aTeam Manager, you will be an ambassador of the Brand. You will take ownership to lead and coach your team, build Client relationships, proactively foster the achievement of sales goals and ensure that the highest level of Client experience is delivered. You will be responsible to recruit and build highly motivated teams, develop them to the next level and secure succession plans. You will represent the Brand values and demonstrate the Louis Vuitton attitudes toward Clients and team members.

Optional: be the point of reference on a product category in the store.

Team Development and Leadership

• Ensure your team delivers the Louis Vuitton Promise to every Client, through demonstrating and modeling the 4 Louis Vuitton
• Support them with consistent coaching, identify their development and training needs, partner with the Field Coach
• Trainer to tailor individual action plans
• Identify, recruit and develop talents, secure succession plans in collaboration with the Store Manager
• Set individual and team goals; proactively assess and manage performance against expectations
• Manage and motivate the team to drive business: create a positive and harmonious work environment, foster cooperation within the team and between managers

Client and Business Development

• Support the team in building long term Client relationship, leveraging the different clienteling tools
• Establish a client-centric mindset in store to ensure the highest level of Client experience and proactively handle Client-related situations
• Communicate and inspire the team on corporate strategy and relevant business information (animate morning briefings, training)
• Support the team in providing relevant and effective client outreach, ensuring that client lists and opportunities are well-targeted and executed
• Proactively provide the Country office with product recommendations and qualitative feedback based on local knowledge about the market and Client needs, leveraging expertise and knowledge within the team
• Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, clienteling, training and team animation

Selling and Floor Management

• Act as a role model demonstrating sales leadership to the team, support them with their own sales, foster cross-selling and Client repurchase
• Build and develop own Client portfolio
• Ensure business opportunities are maximized through efficient sales floor management, being a visible presence and support and ensuring the Louis Vuitton Promise standards are achieved

Champion a Product Category

• Be the store point of reference to the Country Merchandising team, providing them with feedback (product performance, quality, Client related information, local market, competitors, trends, missing opportunities...) leveraging the Expert Advisors' knowledge
• Support the product category business, convey enthusiasm and passion via team animations, morning briefings, share information and mentoring, improve operations, define and implement action plans to drive sales

Operations

• Ensure policies, Brand standards and grooming guidelines are communicated and implemented
• Support Operations team in inventory management
• Support Store Manager in staff planning (workforce management)