Client Advisor (Operations)

LOUIS VUITTON (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

LOUIS VUITTON (SINGAPORE) PTE. LTD. seeks a Client Advisor (Operations) to ensure back-of-house efficiency and smooth operations, enabling the store team to focus on clients and deliver the Louis Vuitton Promise.

You will manage stock, support delivery operations, and coordinate with Supply Chain to improve product availability, while providing exceptional client experiences through attentive service and brand knowledge.

Qualifications

• Prior work experience in retail, hospitality, or service-related industry would be a plus.
• Excellent communication skills with pleasant disposition.
• Strong enthusiasm to learn, with a passion for Louis Vuitton products and fashion.
• Adaptable and a fast learner with client centric mentality and initiative.
• Possess a professional attitude with a mindset of curiosity and empathy.
• Able to work retail shift hours including weekends & public holidays.

Responsibilities

• Maintain the stock inventory in a perfect condition ensuring an efficient and logical organization of all stock rooms (product and packaging).
• Manage the delivery operations, preparing and replenishing stock quickly and accurately.
• Ensure the right products are available on the sales floor to improve store efficiency and maximize Client experience.
• Improve product availability, interacting with Supply Chain and managing My Product Request (MPR) to answer Client needs.
• Approach After Sales Services as a Client relationship opportunity and provide the best Client experience.
• Handle Client repair requests, manage the repair process and Client follow-up.
• Manage and ensure quality issues are properly dealt with.
• Be fully integrated to the store team (participate in the morning briefing) and contribute to achieving the overall objectives of the store.
• According to store: support the Client Advisors in optimizing match to traffic and better adapt operations to Clients needs.
• Develop the highest Brand and product knowledge
• Respect Louis Vuitton Brand standards in terms of grooming and behavior.

Skills

Stock management

Client service

Communication skills

Fast learner

Brand knowledge

Team player

Job description

As a Client Advisor (Operations), you will secure back of house efficiency, in line with the standards of the Brand. You will ensure smooth operations, to enable the store team to maximize the time spent with Clients and deliver the Louis Vuitton Promise.

Duties & Responsibilities

Stock Management

• Maintain the stock inventory in a perfect condition ensuring an efficient and logical organization of all stock rooms (product and packaging)
• Manage the delivery operations, preparing and replenishing stock quickly and accurately
• Ensure the right products are available on the sales floor to improve store efficiency and maximize Client experience
• Improve product availability, interacting with Supply Chain and managing My Product Request (MPR) to answer Client needs

After Sales Services

• Approach After Sales Services as a Client relationship opportunity and provide the best Client experience
• Handle Client repair requests, manage the repair process and Client follow-up
• Manage and ensure quality issues are properly dealt with

General Duties

• Be fully integrated to the store team (participate in the morning briefing) and contribute to achieving the overall objectives of the store
• According to store: support the Client Advisors in optimizing match to traffic and better adapt operations to Clients needs
• Develop the highest Brand and product knowledge
• Respect Louis Vuitton Brand standards in terms of grooming and behavior

Profile:

• Prior work experience in retail, hospitality, or service-related industry would be a plus
• Excellent communication skills with pleasant disposition
• Strong enthusiasm to learn, with a passion for Louis Vuitton products and services and fashion
• Adaptable and a fast learner with client centric mentality and initiative
• Possess a professional attitude with a mindset of curiosity and empathy
• Able to work retail shift hours including weekends & public holidays