Team Lead, Operations & Customer Service

MAI SALONS PTE. LTD.; Singapore; On-site; SGD 36,000 - 54,000; Full time

Job summary

MAI SALONS PTE. LTD. is seeking a Supervisor to oversee frontline staff and ensure service standards across our salon operations in Singapore. You will lead a small team, delegate tasks, and monitor performance to meet daily targets.

The role requires strong communication, attention to detail, and a proactive mindset to maintain safety, punctuality, and customer satisfaction in a fast-paced environment.

Qualifications

• Leadership experience required.
• Excellent communication skills.
• Eye for detail and accuracy.
• Reliable, with high integrity and strong work ethic.
• Ability to work as part of a team.
• Professional appearance and attitude.
• Computer literacy.
• Proactive organizational skills.
• High school diploma.
• Ability to keep a positive attitude in a fast-paced environment.

Responsibilities

• Making sure employees that report to you meet performance expectations.
• Giving instructions or orders to subordinate employees.
• Ensuring that the work environment is safe, secure and healthy.
• Meeting deadlines.
• Approving work hours.
• Ensure great customer service at all levels.

Skills

Leadership

Communication

Attention to detail

Reliability

Teamwork

Professional appearance

Computer literacy

Organizational skills

Positive attitude

Education

High school diploma

Job description

MAI SALONS PTE. LTD. is seeking a Supervisor to oversee frontline staff and ensure service standards across our salon operations in Singapore. You will lead a small team, delegate tasks, and monitor performance to meet daily targets.

The role requires strong communication, attention to detail, and a proactive mindset to maintain safety, punctuality, and customer satisfaction in a fast-paced environment.