About the role
Reporting to the Financial Controller, the Team Lead, Accounts Receivable is responsible for the end-to-end Accounts Receivable and credit control function, including billing, collections, cash application, customer credit assessment, dispute resolution, reporting, and account reconciliation. This is a hands-on role that leads day-to-day AR operations, manages customer credit risk, supports healthy cash flow, strengthens financial controls and drives process improvements. The role also guides the AR team and works closely with the Business Units and other stakeholders to resolve issues and improve collection performance.
Key responsibilities
- Lead and oversee day-to-day Accounts Receivable activities, including billing, collections, cash application, reconciliations and customer account maintenance.
- Ensure receipts and collections are accurately and promptly recorded in the system.
- Review AR reconciliations, investigate unmatched or outstanding items and ensure timely resolution.
- Oversee month-end AR closing activities and ensure balances, records and supporting schedules are complete and accurate.
- Ensure customer master data, credit limits, payment terms and related records are properly maintained in the system.
- Assess customer creditworthiness, payment history, financial standing and credit exposure before recommending new credit facilities, credit limits or payment terms.
- Conduct regular credit reviews to ensure limits and terms remain appropriate and to reduce bad debt risk.
- Monitor overdue balances and AR ageing closely and drive timely collection and recovery actions.
- Manage complex collection cases, including disputed accounts and long-outstanding balances and recommend appropriate follow-up actions.
- Analyse AR ageing, collection performance, payment trends and customer exposure to identify risks and areas requiring management attention.
About you
- Degree or Diploma in Accountancy, Finance or a related discipline.
- Minimum 6 years of relevant experience in Accounts Receivable, credit control or Finance including at least 2 to 3 years in a senior, supervisory or team lead capacity.
- Strong hands-on knowledge of AR operations, collections, credit assessment, ageing analysis, reconciliations, cash application and financial controls.
- Good understanding of customer credit risk, collection management, GST requirements and relevant accounting standards.
- Proficient in Microsoft Excel and other Microsoft Office applications.
- Strong analytical and problem-solving skills with good attention to detail.
- Good communication and stakeholder management skills with the ability to work effectively across departments and with customers.
- Demonstrated ability to coach and guide team members while remaining hands-on with day-to-day AR matters.
- Self-driven and dependable, with the ability to manage multiple priorities while maintaining accuracy, integrity, and professionalism.